Operations Assistant - HDMF Financing

Filinvest Development Corporation; Muntinlupa; On-site; PHP 223,200 - 334,800; Full time

Job summary

A leading housing finance company based in Muntinlupa is seeking an Operations Assistant for HDMF Financing. The role involves processing housing loan applications, acting as a liaison with government offices, and ensuring accurate documentation and timely resolution of service requests. Ideal candidates should hold a bachelor's degree, possess strong communication skills in both English and Filipino, and have a keen sense of responsibility. Opportunities for fieldwork and a dynamic environment await successful applicants.

Qualifications

• Bachelors Degree on any 4-year course, preferably related to Management, Finance, or Information Sciences.
• Preferably with 1 year experience on HDMF processing or related industry.
• Willing to commute and be assigned at FLI Muntinlupa Office.
• Willing to do Field Works.

Responsibilities

• Acts as the primary liaison between the company and government offices regarding loan processing.
• Communicates with clients to address concerns and collect documents or payments.
• Ensures service requests are resolved within the set turnaround time.
• Maintains accurate documentation prior to delivery to Pag-Ibig/Bank.
• Sends daily productivity report to the Customer Financing-GFI Team Lead.

Skills

Strong Liaison and Coordination Skills

Customer Service Skills

Negotiation Skills

Effective Communication in English and Filipino

Organization and Attention to Detail

Multi-tasking and Time Management

Integrity and Strong Values

Responsibility and Urgency

Adaptability

Basic Office Software Knowledge

Education

Bachelors Degree on any 4-year course

Job description

Muntinlupa City, Metro Manila, Philippines Filinvest Land Inc.

About the job Operations Assistant - HDMF Financing

FILINVEST COMPANY: FILINVEST LAND INC.

POSITION:Operations Assistant - HDMF Financing (LIAISON)

POSITION SUMMARY:

The Customer Financing-HDMF Associate processes the housing loan applications and service requests regarding HDMF loan concerns. They ensure that HDMF financing accounts will be applied and processed for a housing loan and assigned service requests are completed within the standard processing time.

QUALIFICATIONS:

• Bachelors Degree on any 4-year course. Preferably related to Management, Finance and/or Information Sciences or any computational courses
• Preferably with 1 year experience on HDMF processing or any other related industry.
• Willing to commute and to be assigned at FLI Muntinlupa Office.
• Willing to do Field Works.

SCOPE AND RESPONSIBILITIES:

• Acts as the primary liaison between the company and government offices, ensuring accurate and timely delivery and retrieval of loan folders and other folder documents. Maintains positive working relationships with Pag-IBIG/Bank officers and representatives to facilitate smooth processing, clarify requirements, and resolve issues efficiently.
• Effectively and appropriately communicates with clients through phone, email, or in person to address concerns and collect needed documents or payments, and works with internal teams to ensure loan documents are complete and accurate before endorsing to Pag-IBIG/Bank.
• Ensures that service requests assigned to him/her are resolved/ completed within set turnaround time.
• Ensure accurate documentation of folders prior delivery to Pag-Ibig/Bank.
• Sends daily productivity/ accomplishment report to the Customer Financing-GFI Team Lead.

COMPETENCIES AND SKILLS REQUIRED:

• Strong Liaison and Coordination Skills
• Customer Service Skills
• Negotiation Skills
• Able to communicate effectively through written and verbal means in both English and Filipino.
• Strong sense of organization and keen attention to details
• Able to multi-task, prioritize and manage time effectively
• Person with integrity and strong values
• High sense of responsibility and urgency
• Able to quickly absorb knowledge and adapt to constant changes
• Basic knowledge of office software (spreadsheets, documents and presentation