Operations and Support Officer

OwnBank; Taguig; On-site; PHP 500,000 - 800,000; Full time

Job summary

OwnBank is seeking an experienced Operations Associate to support the daily operations of the Operations Division in Manila. You will help ensure service delivery, track SLAs and KPIs, and assist in policy implementation and process improvements.

The role requires strong organizational and communication skills, adaptability to a dynamic environment, and collaboration with cross-functional teams to drive risk mitigation and business continuity.

Qualifications

• Bachelor's degree in a related field.
• 3-4 years of relevant operations experience.
• Strong organizational and communication skills.
• Ability to adapt to a dynamic environment.

Responsibilities

• Support the daily operations of the Operations Division and ensure efficient service delivery.
• Monitor performance against SLAs and KPIs.
• Assist in implementing operational policies, procedures, and process improvements.
• Ensure compliance with BSP regulations, internal policies, and governance requirements.
• Coordinate RCSA, KRI, CAPA, and audit requirements.
• Prepare operational reports, dashboards, and management updates.
• Coordinate cross-functional projects, initiatives, and stakeholder activities.
• Monitor operational risks, investigate incidents, and recommend corrective actions.
• Maintain SOPs, documentation, and approval records.
• Coordinate with internal departments, vendors, and partners to support operations.
• Support business continuity and continuous improvement initiatives.
• Perform other duties and special projects as assigned by the Operations Manager.

Skills

Organization & coordination

Communication skills

Adaptability

Education

Bachelor's degree

Job description

Roles and Responsibilities

1. Support the daily operations of the Operations Division and ensure efficient service delivery

2. Monitor operational performance, service legal agreements (SLAs), and Key Performance Indicators (KPIs)

3. Assist in implementing operational policies, procedures, and process improvements

4. Ensure compliance with BSP regulations, internal policies, and governance requirements

5. Coordinate Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRI), CAPA, and audit requirements

6. Prepare operational reports, dashboards, presentations, and management updates

7. Coordinate cross-functional projects, operational initiatives, and stakeholder activities

8. Monitor operational risks, investigate incidents, and recommend corrective actions

9. Maintain operational documentation, SOPs, and approval records

10. Coordinate with internal departments, vendors, and external partners to support operational requirements.

11. Support business continuity, operational transformation, and continuous improvement initiatives

12. Perform other duties and special projects assigned by the Operations Manager

13. Coordinate with other business units in terms of follow up and other regulatory

Qualifications

• Any related bachelor's degree

• 3-4 years relevant experience

• Strong organizational and communication skills

• Ability to adapt to the environment