Operations and Support Officer

OwnBank; Philippines; On-site; PHP 600,000 - 900,000; Full time

Job summary

OwnBank is seeking a capable Operations professional in the Philippines to support daily Operations Division activities and drive efficient service delivery. You will monitor SLAs/KPIs, assist in policy implementation, and ensure BSP compliance while coordinating risk assessments and audits.

The role involves preparing reports, dashboards, and management updates, coordinating cross-functional projects, and supporting business continuity and continual improvement initiatives within a

Qualifications

• Bachelor's degree in a related field.
• 3-4 years of relevant experience.
• Strong organizational and communication skills.

Responsibilities

• Support the daily operations of the Operations Division and ensure efficient service delivery
• Monitor operational performance, SLAs, and KPIs
• Assist in implementing operational policies, procedures, and process improvements
• Ensure compliance with BSP regulations, internal policies, and governance requirements
• Coordinate RCSA, KRIs, CAPA, and audit requirements
• Prepare operational reports, dashboards, presentations, and management updates
• Coordinate cross-functional projects, operational initiatives, and stakeholder activities
• Monitor operational risks, investigate incidents, and recommend corrective actions
• Maintain operational documentation, SOPs, and approval records
• Coordinate with internal departments, vendors, and external partners to support operational requirements
• Support business continuity, operational transformation, and continuous improvement initiatives
• Perform other duties and special projects assigned by the Operations Manager
• Coordinate with other business units in terms of follow up and other regulatory

Skills

Organizational skills

Communication skills

Education

Bachelor's degree

Job description

• Support the daily operations of the Operations Division and ensure efficient service delivery
• Monitor operational performance, service legal agreements (SLAs), and Key Performance Indicators (KPIs)
• Assist in implementing operational policies, procedures, and process improvements
• Ensure compliance with BSP regulations, internal policies, and governance requirements
• Coordinate Risk and Control Self-Assessments (RCSA), Key Risk Indicators (KRI), CAPA, and audit requirements
• Prepare operational reports, dashboards, presentations, and management updates
• Coordinate cross-functional projects, operational initiatives, and stakeholder activities
• Monitor operational risks, investigate incidents, and recommend corrective actions
• Maintain operational documentation, SOPs, and approval records
• Coordinate with internal departments, vendors, and external partners to support operational requirements.
• Support business continuity, operational transformation, and continuous improvement initiatives
• Perform other duties and special projects assigned by the Operations Manager
• Coordinate with other business units in terms of follow up and other regulatory

Qualifications:

• Any related bachelor's degree
• 3-4 years relevant experience
• Strong organizational and communication skills