Operations Analytics & AI Intern

Realpage; Cebu City; Hybrid; PHP 89,000 - 179,000; Full time

Job summary

Realpage is offering a Professional Intern position in Cebu City to support business operations through a mix of professional work, data analysis, and process-improvement initiatives. You will gain hands-on experience in CRM, analytics, dashboards, and cross-functional collaboration to help deliver customer and operational outcomes.

Interns will learn to manage information, validate data, and prepare dashboards and reports, contributing to tangible deliverables like dashboards, process maps, and

Qualifications

• Currently enrolled in a bachelor’s degree program related to IT, business analytics, data science, or a related field.
• Comfort with spreadsheets, documents, presentations, collaboration tools, and web-based business applications.
• Basic analytical ability to organize information, identify patterns, compare results with requirements, and explain findings clearly.
• Foundational Excel skills; exposure to lookups, pivot tables, charts, Power Query, Power BI, SQL, or basic automation is helpful but may be developed during the internship.
• Strong written and verbal communication.
• Attention to detail and willingness to follow quality checks, data controls, documented workflows, and escalation procedures.
• Interest in software implementation, customer experience, coaching, financial account management, operations analytics, knowledge management, or process improvement.
• Ability to manage several supervised tasks, work with cross-functional partners, receive feedback, and revise work based on evidence.

Responsibilities

• Learn and follow the Business Unit’s documented end-to-end workflow, systems, quality standards, data-access rules, and escalation paths.
• Support supervised implementation, customer-experience, account-management, reporting, or operational activities based on the assigned Scope of Work.
• Navigate approved business systems such as CRM, ticketing, case-management, project-tracking, content, collaboration, survey, or financial platforms with mentor guidance.
• Organize, clean, validate, and reconcile structured information before it is used for setup, reporting, coaching, customer communication, or decision-making.
• Maintain accurate project plans, action logs, case notes, scorecards, coaching trackers, status reports, checklists, and supporting documentation.
• Review operational measures such as implementation progress, data quality, customer feedback, account health, task aging, quality results, or service outcomes and summarize key themes.
• Help triage routine issues by gathering evidence, documenting the problem, checking known guidance, identifying the responsible team, and escalating appropriately.
• Create or improve knowledge articles, playbooks, scripts, quick-reference guides, process maps, role-play scenarios, or customer-ready materials using approved templates.
• Build simple dashboards, recurring reports, validation aids, or light workflow automations using tools such as Excel, Power Query, Power BI, Power Automate, or equivalent approved platforms when appropriate to the assignment.
• Participate in cross-functional coordination with implementation, support, finance, quality, training, product, workforce, operations, or customer-facing teams.
• Communicate status, dependencies, risks, unanswered questions, and recommended next steps clearly to the mentor and relevant stakeholders.
• Handle customer, employee, financial, and operational data responsibly and follow all privacy, confidentiality, and access requirements.
• Test the assigned improvement with users, incorporate feedback, and document the final process, logic, owner, limitations, and maintenance steps.
• Present results and a reusable handoff package at the final review or demo day.

Skills

Analytical thinking

Communication

Attention to detail

Cross-functional collaboration

Problem solving

Dashboards/Reporting

Education

Bachelor’s degree in a relevant field

Tools

Power BI

SQL

Excel

Job description

Realpage is offering a Professional Intern position in Cebu City to support business operations through a mix of professional work, data analysis, and process-improvement initiatives. You will gain hands-on experience in CRM, analytics, dashboards, and cross-functional collaboration to help deliver customer and operational outcomes.

Interns will learn to manage information, validate data, and prepare dashboards and reports, contributing to tangible deliverables like dashboards, process maps, and