Operations Analyst

Global Payments; Quezon City; On-site; PHP 400,000 - 640,000; Full time

Job summary

Global Payments in the Philippines seeks an Operations Analyst to join the Zego Operations team and help shape the future of global commerce.

You will manage end-to-end utility billing, ensure inputs are complete, analyze outputs, and collaborate with clients to finalize statements and prebills, meeting strict timelines and quality standards.

Qualifications

• Detail-oriented with strong numerical capabilities.
• Experience in a fast-paced tech environment preferred.
• Ability to collaborate with clients and internal teams.

Responsibilities

• Manage end-to-end utility billing using technology platforms.
• Ensure all billing inputs are complete for accurate bills.
• Analyze billing outputs and validate statements with clients.
• Partner with clients and teams to deliver prebills on time.
• Develop knowledge of billing systems to drive efficiency.

Skills

Attention to detail

Analytical thinking

Deadline oriented

Communication skills

Client facing

Software adaptability

Overtime flexibility

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We’re looking for a Operations Analyst to join our ever evolving Zego Operations team and help shape the future of global commerce.

What you’ll own:

• Manage end-to-end utility billing using technology platforms to produce accurate, on-time monthly resident bills.
• Ensure all required billing inputs are complete to maximize client revenue recovery.
• Analyze billing outputs, variance reports, and datasets; collaborate with clients to validate and finalize utility statements.
• Partner with clients and internal teams to deliver timely prebills, secure approvals, and meet billing timelines and quality standards.
• Collaborate across the Utility Team and develop expert knowledge of billing systems to drive efficient processing.

What you’ll bring:

• Strong attention to detail with the ability to identify and resolve issues through critical thinking.
• Ability to meet deadlines and thrive in a fast-paced, high-growth technology environment.
• Strong analytical and numerical skills, with a problem-solving mindset.
• Excellent communication and client-facing skills, with a passion for delivering outstanding customer experience.
• Quick learner with the ability to adapt to new software platforms and utility billing concepts, including flexibility for overtime as needed.

About the Team

Our inclusive and global teams win together every day.

We’re proud to have the best minds in the industry, who you can learn from as you grow your career.

The people, the energy, the connections – it’s unmatched.

Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team.

We’re curious and innovative – always finding better ways to deliver impact.

We empower each other to make decisions, and it’s our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.

Global Payments and Worldpay recently joined forces, and we’re currently operating across two Workday application systems.

At Global Payments (NYSE : GPN), we empower simple, fast, secure payments for everyone. And to do that, we’ve built a complete, worldwide commerce ecosystem that delivers software and services at scale to millions of companies around the world—from ambitious startups to global enterprises.

Our team of 27,000 experts is dedicated to your success.

Headquartered in Atlanta, Georgia, we’re a Fortune 500® company and a member of the S&P 500 with worldwide reach spanning North America, Europe, Asia Pacific and Latin America.

Wherever you are—or wherever you want to be—we’re there, ready to support you.

For more information, visit company.globalpayments.com and follow Global Payments on X, LinkedIn and Facebook.

Accommodations:

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EEOC Statement: Global Payments Inc. is an equal opportunity employer. Global Payments provides equal employment opportunities to all employees and applicants for employment without regard to race, color, religion, sex (including pregnancy), national origin, ancestry, age, marital status, sexual orientation, gender identity or expression, disability, veteran status, genetic information or any other basis protected by law. Those applicants requiring reasonable accommodation to the application and/or interview process should notify [e-mail].