Operations Analyst

tsys; Quezon City; On-site; PHP 450,000 - 650,000; Full time

Job summary

Globalpayer in the Philippines is seeking an Operations Analyst to join the Zego Operations team and help shape the future of global commerce. You will manage end-to-end utility billing, ensure inputs are complete, and collaborate with clients to validate statements.

You must be detail-oriented, deadline-driven, with strong analytical and communication skills. This role offers a dynamic, high-growth tech environment with opportunities to learn billing platforms and drive timely prebills.

Qualifications

• Experience with billing systems or billing workflows.
• Strong numerical and data analysis capabilities.
• Excellent verbal and written communication with clients.
• Ability to meet tight deadlines in a fast-paced environment.

Responsibilities

• Manage end-to-end utility billing using technology platforms to produce accurate, on-time monthly resident bills.
• Ensure all required billing inputs are complete to maximize client revenue recovery.
• Analyze billing outputs, variance reports, and datasets; collaborate with clients to validate and finalize utility statements.
• Partner with clients and internal teams to deliver timely prebills, secure approvals, and meet billing timelines and quality standards.
• Collaborate across the Utility Team and develop expert knowledge of billing systems to drive efficient processing.

Skills

Attention to detail

Analytical skills

Client-facing

Deadline-oriented

Adaptable learner

Job description

Ready to take your career global? Make your mark at one of the biggest names in payments. We're looking for a Operations Analyst to join our ever evolving Zego Operations team and help shape the future of global commerce.

What you'll own:

• Manage end-to-end utility billing using technology platforms to produce accurate, on-time monthly resident bills.
• Ensure all required billing inputs are complete to maximize client revenue recovery.
• Analyze billing outputs, variance reports, and datasets; collaborate with clients to validate and finalize utility statements.
• Partner with clients and internal teams to deliver timely prebills, secure approvals, and meet billing timelines and quality standards.
• Collaborate across the Utility Team and develop expert knowledge of billing systems to drive efficient processing.

What you'll bring:

• Strong attention to detail with the ability to identify and resolve issues through critical thinking.
• Ability to meet deadlines and thrive in a fast-paced, high-growth technology environment.
• Strong analytical and numerical skills, with a problem-solving mindset.
• Excellent communication and client-facing skills, with a passion for delivering outstanding customer experience.
• Quick learner with the ability to adapt to new software platforms and utility billing concepts, including flexibility for overtime as needed.

About the Team

Our inclusive and global teams win together every day. We're proud to have the best minds in the industry, who you can learn from as you grow your career. The people, the energy, the connections - it's unmatched. Come and be part of an ever-evolving company and get dynamic opportunities that go beyond borders.

What makes a Globalpayer?

Globalpayers think like a client, act like an owner and win as one team. We're curious and innovative - always finding better ways to deliver impact. We empower each other to make decisions, and it's our passion that drives excellence in everything we set out to do.

Does this sound like you? Then you sound like a Globalpayer.