Operations Analyst

In.Corp Global Talent Solutions Inc.; Manila; On-site; PHP 350,000 - 550,000; Full time

Job summary

In.Corp Global Talent Solutions Inc. seeks an Operations Analyst to manage entity and client records, ensuring accuracy and timely processing within global operations.

You will maintain audit trails, perform scheduled reviews, and collaborate with teams across time zones to meet reporting and data requests. The role requires 3+ years in shared services or administrative functions, strong Excel skills, and excellent English communication.

Qualifications

• 3+ years’ experience in shared services, BPO, back-office operations, or administrative roles.
• Strong Excel skills (data entry, formatting, basic formulas; pivot tables advantageous).
• Strong written and verbal English communication skills.
• Demonstrates a high level of accuracy and attention to detail.
• Ability to manage time and deadlines effectively.

Responsibilities

• Create, update, and maintain entity and client records in internal systems.
• Process requests for new records and updates within agreed turnaround times.
• Ensure all required fields and supporting information are captured at entry.
• Maintain audit trails and documentation for updates.
• Perform file reviews to keep records complete and up to date.
• Identify missing or inconsistent information and escalate when needed.
• Apply validation checks to maintain data integrity.
• Prepare regular reports, dashboards, and trackers.
• Provide management information in agreed formats and reporting cycles.
• Respond to ad hoc data requests from global teams.
• Update reporting templates to ensure consistency.
• Liaise with global teams to gather required information.
• Follow up on outstanding data using standard templates.

Skills

Shared services experience

Strong Excel skills

English communication skills

Job description

Operations Analyst

Description

• Create, update, and maintain entity and client records within internal systems (e.g. Viewpoint or equivalent) based on instructions from global teams.
• Process requests for new records, updates, and changes within agreed turnaround times.
• Ensure all required fields, documentation, and supporting information are accurately captured at the point of entry.
• Maintain clear audit trails and documentation for all updates completed.
• Perform scheduled and ad hoc file reviews across assigned portfolios to ensure records remain complete and up to date.
• Identify missing, outdated, or inconsistent information and take corrective action or escalates where appropriate.
• Apply standard validation checks and quality control measures to maintain data integrity.
• Prepare regular reports, dashboards, and trackers (e.g. entity status reports, renewal
  calendars, compliance trackers).
• Produce management information in agreed formats and reporting cycles.
• Respond to ad hoc reporting and data requests from global teams.
• Maintain and update reporting templates and tracking tools to ensure consistency.
• Liaise with global teams to gather required information and clarify instructions.
• Follow up on outstanding data or documentation using standard templates and escalation

Processes

• Maintain clear and professional written communication with colleagues across jurisdictions.
• Meet agreed service level targets for accuracy, volume, and turnaround time.
• Monitor personal workflow and elevate any delays or issues in a timely manner.
• Support ongoing improvements to processes and reporting practices.
• Assist with process improvements initiatives.
• Ensure all work is carried out in accordance with firm policies and procedures and regulatory requirements.

Qualifications

• Applicants must be a PERMANENT RESIDENT in the Philippines
• 3+ years’ experience in shared services, BPO, back-office operations, or administrative roles.
• Strong Excel skills (data entry, formatting, basic formulas; pivot tables advantageous)
• Strong written and verbal English communication skills.
• Demonstrates a high level of accuracy and attention to detail, consistently producing work with minimal errors.
• Adheres to established processes and procedures, reliably meeting established benchmarks.
• Effectively manages time and priorities, with the ability to handle multiple tasks and deadlines concurrently.
• Communicates clearly and professionally in both written and verbal interactions.
• Works collaboratively with colleagues across teams and time zones, contributing to a
  supportive team environment.
• Adapts well to new systems and processes, demonstrating a willingness and ability to learn quickly.

Contacts