Operations Administrator (AU Retail, Officebased)

ConnectOS; Mandaluyong; On-site; PHP 300,000 - 520,000; Full time

Benefits offered by this job

Office-based

Equipment Provided

Medical, Dental Coverage

Life Insurance

Paid Vacation and Sick Leave

Annual Appraisal

Financial Assistance Program

13th Month Pay

Regular Company Events

Job summary

ConnectOS is seeking an Operations Administrator to support the Marketplace team with daily tasks, handle customer service queries related to product sales, and coordinate refunds and returns with internal teams and sellers.

The role also involves onboarding new products, maintaining listings and the seller database, and ensuring accurate product information. Strong communication and organizational skills are essential for success.

Qualifications

• 1–2 years of experience in an Operations Administrator or similar role.
• Bachelor’s degree in Business Administration, Operations Management, or related field.
• Strong attention to detail and accuracy.
• Excellent written communication skills.
• Good time management and prioritisation abilities.
• Proficiency in Microsoft Office (Outlook, Word, Excel).
• Experience using CRM and ticketing tools.
• Ability to follow processes and instructions consistently.
• Team player who can also work independently.

Responsibilities

• Support the Marketplace team with daily operational tasks.
• Assist with customer service queries related to product sales.
• Coordinate with internal teams and sellers to manage refunds and returns.
• Support onboarding of new products and sellers.
• Maintain accurate and up-to-date Marketplace listings.
• Manage and update the seller database.
• Liaise with stakeholders to ensure consistency and compliance of product information.
• Keep clear and organised records of seller communications and listings.
• Collaborate with the team to understand seller and listing requirements.
• Assist with documentation preparation and review.
• Provide general administrative support as needed.

Skills

Operations administrator experience

Attention to detail

Written communication

Time management

Independent worker

Education

Bachelor’s degree in Business Administration or related field

Tools

Microsoft Outlook

Microsoft Word

Microsoft Excel

CRM tools

Ticketing systems

Job description

Schedule: Monday to Friday (06:00 AM-03:00 PM PHT)

What are we looking for?

Skills Required

• At least 1-2 years of experience in an Operations Administrator or similar role
• Bachelor’s degree in Business Administration, Operations Management, or a related field
• Strong attention to detail and accuracy
• Excellent written communication skills
• Good time management and ability to prioritise tasks
• Proficiency in Microsoft Office (Outlook, Word, Excel)
• Experience using CRM and ticketing tools or similar
• Ability to follow processes and instructions consistently
• A team player who can also work independently.

What will you do?

• Supporting the Marketplace team with daily operational tasks
• Assisting with customer service queries related to product sales
• Coordinating with internal teams and sellers to manage refunds and returns
• Supporting onboarding of new products and sellers
• Maintaining accurate and up-to-date Marketplace listings
• Managing and updating the seller database
• Liaising with stakeholders to ensure consistency and compliance of product information
• Keeping clear and organised records of seller communications and listings
• Collaborating with the team to understand seller and listing requirements
• Assisting with documentation preparation and review
• Providing general administrative support as needed

Join the awesome team and enjoy these benefits & perks:

• Officebased
• Equipment Provided
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Regular Company Events, Work Life Balance, and Career growth opportunities.

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age’, race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.