Customer Service Representative (NZ Retail, Hybrid)

ConnectOS; Mandaluyong; Hybrid; PHP 30,000 - 42,000; Full time

Benefits offered by this job

Medical coverage

Paid vacation and sick leave

Financial assistance

Complimentary office fitness and welln

Job summary

ConnectOS is looking for an Online Customer Service Coordinator to ensure a positive customer experience. You will handle customer enquiries, manage portals, and assist with marketing social media enquiries.

The role also involves order management and various administrative tasks. Enjoy a hybrid work setup, medical coverage from day one, paid leave, and other competitive benefits. ConnectOS is located in Mega Tower, EDSA, and is recognized as a top employer in the Philippines.

Qualifications

• Minimum of 12 months' experience in a call centre environment.
• Extensive experience with PCIDSS, Privacy, ACL and relevant legal frameworks.

Responsibilities

• Ensure positive online customer experience and resolve issues.
• Handle inbound customer and store enquiries/phone calls.
• Manage multiple portals and assist the Marketing team with social media enquiries.
• Coordinate order management, cancellations, refunds, and replacements.
• Perform other administrative tasks and coordinate return authorities.

Skills

Customer service passion

Excellent communication

Teamwork

Call center experience

Microsoft Product Knowledge

Job description

Work Schedule:

• Rotating shifts (morning schedule)
• 5 working days per week,8-hour shifts
• Rest days are assigned on a rotating basis (no fixed rest days)

Work Setup:

• Training:Comprehensive1-month onsite trainingfollowed by a transition to the hybrid work setup upon successful completion of training.
• Hybrid work arrangement:2 days onsite and 3 days work from home per week

What will you do?

TheOnline Customer Service Coordinator is responsible for ensuring the client's online customer experience is positive at all times and when negative experiences occur; ensure the issue is resolved with the customer within specified time frames. The purpose of this role is to show to the customers that we care and in turn create loyal raving fans.

• Handle inbound customer and store enquiries/phone calls
• Manage multiple portals
• Assist Marketing team with Social Media enquiries (Facebook, Twitter )
• Order management
• Cancellation, refund or replacement coordination
• Return to sender coordination
• Other administration tasks such as Outlook, shipment emails, MP3 and Beta Code emails
• Return Authorities Co-ordination/Solvup

Skills required:

• Passion for customer service
• Excellent communication skills, both written and verbal
• The ability to work well in a team and autonomously
• Minimum of 12 months' experience in a call centre environment
• Microsoft Product Knowledge Extensive experience & history with PCIDSS, Privacy, ACL and other relevant legal framework requirements

Join the awesome team and enjoy these benefits & perks:

• Hybrid Work Arrangement
• Medical, Dental Coverage and Life insurance from day 1 of employment
• Paid Vacation and Sick Leave (with Quarterly Sick Leave Conversion)
• Competitive salary package and annual appraisal
• Financial Assistance Program
• Mandatory Government Benefits and 13th Month Pay
• Complimentary Sleeping Quarters, Coffee at no cost
• Complimentary Office Fitness and Wellness Facilities at no cost
• Regular Company Events, Work Life Balance, and Career growth opportunities
• Accessible location at the heart of Metro Manila --- theMega Tower, EDSA

ConnectOS is certified as a Great Place to Work and is a top-rated Philippines employer of choice.

Equal Employment Statement

Employment decisions at ConnectOS will be conducted without consideration of factors such as age', race, color, religion, gender, disability status, sexual orientation, gender identity or expression, genetic information, and marital status. ConnectOS ensures the full confidentiality of the data it processes.