Onboarding Manager

Angkas; Makati; Presencial; PHP 1.000.000 - 1.800.000; Jornada completa

Ventajas ofrecidas por este puesto de trabajo

Freedom of work

Work-life balance

Free meals and use of gym

Opportunities for promotion

Competitive salary

Pay raise

Start-up environment

Multi-cultural and Agile work env.

Diversified use of technology

Descripción de la vacante

Angkas is seeking a Partner Onboarding & Activation leader in the Philippines to manage end-to-end onboarding for rider- and driver-partners. You will drive verification, background checks, and compliance, while boosting activation rates and partner experience.

You will lead a team of onboarding associates, set KPIs, and coordinate training sessions to ensure scalable growth. The role requires 3–5 years in operations/onboarding with strong problem-solving and communication skills, and a

Formación

• Bachelor’s degree is required (Business/Operations/Management/HR or related field).
• 3–5 years of experience in operations, onboarding, customer experience, or team management.
• Experience managing or leading teams in an operational setting is preferred.
• Strong problem-solving, organizational, and communication skills.
• Comfortable working in a dynamic, high-volume environment.
• Proficient in Google Workspace or Microsoft Office tools.

Responsabilidades

• Oversee end-to-end onboarding processes for rider-partners and driver-partners.
• Ensure timely verification of documents, background checks, and compliance requirements.
• Improve onboarding speed, activation rates, and partner experience.
• Coordinate onboarding schedules, orientations, and training sessions.
• Lead, coach, and develop a team of onboarding associates.
• Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.
• Conduct regular performance reviews and provide coaching and feedback.
• Identify bottlenecks in onboarding workflows and implement improvements.
• Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.
• Develop and maintain SOPs and onboarding guidelines.
• Work with regional and operations teams to support expansion and scaling initiatives.
• Handle onboarding-related escalations and ensure timely resolution.
• Ensure adherence to company policies and regulatory requirements.
• Track and report onboarding performance metrics and trends.
• Analyze funnel performance and identify areas for improvement.
• Maintain dashboards for operational visibility.

Conocimientos

Problem-solving

Organizational skills

Communication skills

Educación

Bachelor’s degree in Business/Operations/Management/HR

Herramientas

Google Workspace

Microsoft Office

Descripción del empleo

Partner Onboarding & Activation

• Oversee end-to-end onboarding processes for rider-partners and driver-partners.
• Ensure timely verification of documents, background checks, and compliance requirements.
• Improve onboarding speed, activation rates, and partner experience.
• Coordinate onboarding schedules, orientations, and training sessions.

Team Management

• Lead, coach, and develop a team of onboarding associates.
• Set performance targets and monitor KPIs such as activation rate, turnaround time, and quality.
• Conduct regular performance reviews and provide coaching and feedback.

Process Improvement

• Identify bottlenecks in onboarding workflows and implement improvements.
• Collaborate with Operations, Compliance, Product, and Support teams to streamline processes.
• Develop and maintain SOPs and onboarding guidelines.

Stakeholder Coordination

• Work with regional and operations teams to support expansion and scaling initiatives.
• Handle onboarding-related escalations and ensure timely resolution.
• Ensure adherence to company policies and regulatory requirements.

Reporting & Analytics

• Track and report onboarding performance metrics and trends.
• Analyze funnel performance and identify areas for improvement.
• Maintain dashboards for operational visibility.

• Bachelor’s degree in Business, Operations, Management, HR, or related field.
• 3–5 years of experience in operations, onboarding, customer experience, or team management.
• Preferred background in operations, marketplace platforms, logistics, startup operations, or other fast-paced, high-growth environments.
• Experience managing or leading teams in an operational setting.
• Strong problem-solving, organizational, and communication skills.
• Comfortable working in a dynamic, high-volume environment.
• Proficient in Google Workspace or Microsoft Office tools.

Why join Angkas?

• Freedom of work
• Work-life balance
• Free meals and use of gym
• Opportunities for promotion
• Competitive salary
• Pay raise
• Start-up environment
• Multi-cultural and Agile work environment
• Diversified use of technology