Operational Risk Specialist

Nestlé; Meycauayan; Sur place; PHP 670 000 - 1 004 000; Plein temps

Résumé du poste

Nestlé Integrated Business Services Manila, Inc. in Meycauayan, Bulacan, Philippines, is seeking an Operational Risk Specialist to drive end-to-end risk and insurance operations across assigned markets.

You will partner with Treasury, Finance, Legal, and market stakeholders to ensure renewals, premium payments, claims handling, forecasting, and reporting are accurate and compliant.

Qualifications

• Bachelor’s degree in Accounting, Finance, Risk & Insurance, or related field.
• 3+ years in Risk Operations, Insurance Services, Finance Shared Services, or BPO.
• Experience supporting international or regional markets is an advantage.
• Solid knowledge of risk and insurance operations including renewals, premiums, claims, and forecasting.
• Strong knowledge of finance processes, internal controls, and governance standards.

Responsabilités

• Manage insurance renewals and premium calculations in global risk systems.
• Oversee COI management, responsiveness and compliance.
• Coordinate insurance invoice posting and payment tracking with S2P teams.
• Prepare and analyze insurance premium forecasts for stakeholders.
• Manage insurance claims handling with timely follow-ups.
• Maintain risk and insurance data repositories for audits.
• Prepare premium allocation and journal entries.
• Validate property values and coordinates with market CFOs.
• Support Y+1 premium forecasting and identify cost drivers.
• Address escalations and provide risk analysis.
• Conduct governance calls with markets and partners.
• Provide training and governance guidance on risk processes.
• Drive process improvements, automation, and emerging services.

Connaissances

Stakeholder management

Communication skills

English proficiency

Excel (Advanced)

ERP systems (SAP)

Data analysis

Governance & controls

Risk & insurance operations

Process improvement

Formation

Bachelor’s degree in Accounting, Finance, Risk & Insurance, or related field

Outils

SAP

Dashboarding tools

Automation tooling

Description du poste

Location: Meycauayan, Bulacan, PH

Company: Nestlé Integrated Business Services Manila, Inc.

Job Type: Full Time

Education: Bachelor’s Degree

Experience: At least 2+ years of experience in insurance, healthcare, or BPO environment

Joining Nestlé means you are joining the largest food and beverage company in the world. At our very core, we are a human environment – passionate people driven by the purpose of enhancing the quality of life and contributing to a healthier future.

Our Team in Nestlé Integrated Business Services Manila is in charge of delivering world class business support to our colleagues and clients in Nestlé globally. We are committed to deliver with passion, reliability, innovation, discipline and excellence. Are you ready to join us?

The Operational Risk Specialist is responsible for delivering end‑to‑end risk and insurance operations for assigned markets, ensuring accurate insurance renewals, premium payments, claims handling, forecasting, and reporting. The role works closely with Treasury, Finance, Legal, and Market stakeholders, as well as external insurers and brokers, to ensure compliance with internal controls, global risk standards, and governance requirements.

As an Operational Risk Specialist, you will:

• Manage insurance renewals and premium calculations, including preparation, validation, and submission of data in global risk systems
• Oversee Certificate of Insurance (COI) management, responding to market requests and ensuring completeness and compliance
• Coordinate insurance invoice posting and payment tracking, including PR/PO initiation and collaboration with S2P teams
• Prepare and analyze insurance premium forecasts, explaining material movements to business and finance stakeholders
• Manage insurance claims handling, ensuring documentation completeness, timely follow‑ups, and accurate claims tracking
• Maintain risk and insurance data repositories (policies, contracts, invoices, reports) to support audits, tax, and compliance reviews
• Prepare premium allocation and amortization files, including journal entries and tracker maintenance
• Validate property values, locations, ownership data, and coordinate approvals with market CFOs
• Support Y+1 premium forecasting, applying rate increases and identifying potential risk or cost drivers
• Address and resolve escalated insurance and risk issues, providing clear analysis and recommendations
• Conduct regular governance calls and reviews with markets and internal partners to identify risks and improvement opportunities
• Provide training and governance guidance to stakeholders on risk and insurance processes
• Drive process improvements, automation, and emerging services aligned with global risk and treasury initiatives

What will make you successful:

• Bachelor’s degree in Accounting, Finance, Risk & Insurance, or related field
• 3+ years of experience in Risk Operations, Insurance Services, Finance Shared Services, or BPO environments
• Experience supporting international or regional markets is an advantage
• Solid understanding of risk and insurance operations, including renewals, premiums, claims, and forecasting
• Strong knowledge of finance processes, internal controls, and governance standards
• Hands‑on experience with ERP systems (SAP preferred) and global finance tools
• Advanced Excel and data analysis skills; exposure to automation, dashboarding, or database management is a plus
• Ability to prepare accurate reports, forecasts, and reconciliations under tight timelines
• Delivers results with high accuracy, timeliness, and attention to detail
• Capable of working independently with minimal supervision
• Strong stakeholder management and communication skills, particularly in English
• Proactively identifies risks, control gaps, and process improvement opportunities
• Comfortable handling escalations and cross‑functional coordination
• Demonstrates a continuous improvement and ownership mindset