Operational Risk Lead: Finance & Compliance

Gratitude Philippines; Quezon; Sur place; PHP 800 000 - 1 200 000; Plein temps

Avantages offerts par ce poste

Competitive Salary Package

Quarterly Performance Bonus

HMO on day 1 with free dependents

Résumé du poste

Gratitude Philippines is seeking a Risk Officer / Financial Risk Ops for 100% onsite work at Eton Centris, Quezon City. As a senior risk professional, you will identify, measure, and manage risks across multiple lines of business, ensuring controls and compliance with contractual requirements and data privacy standards.

You will lead investigations, build stakeholder relationships, and drive remediation plans while aligning with the Practice Head’s risk priorities.

Qualifications

• Strong understanding of risk‑management controls.
• College Graduate
• At least 5–6 years of relevant working experience as a Risk Officer within BPO/Shared Services industry
• Banking risk experience
• Excellent influencing and interpersonal skills.
• Proficient in Excel and PowerPoint.
• Demonstrates strong cross‑cultural awareness and sensitivity.
• Prior experience in compliance and security‑related activities is preferred.
• Strong analytical and creative problem‑solving abilities, with the capability to identify alternatives where established procedures may not exist.
• Decisive, with the ability to consistently make sound judgment calls.
• Good understanding and hands‑on experience in operations and quality processes.
• Good-to-have: Exposure in Voice/Collections LOB
• Strong operational risk officer experience who would be able to manage first‑line risks like RCA’s, operational risk events, risk assessments, etc

Responsabilités

• Ensure that policies, processes, and standards are effectively established to identify, assess, measure, manage, and report risks, including systemic operational risks.
• Provide oversight and ensure consistent implementation of control measures across multiple lines of business.
• Implement and monitor controls to ensure compliance with all contractual risk related requirements and maintain operational effectiveness.
• Investigate security incidents and support Ombuds related investigations, as needed.
• Build, develop and maintain strong working relationships with key stakeholders within customer organizations, particularly those involved in risk functions.
• Demonstrate commitment to continuous personal development and skill enhancement.
• Serve as a key point of reference for the risk management framework and business risk profile, providing guidance and decisions where appropriate.
• Enforce policies and procedures necessary to meet ISO 27001 requirements, as well as other applicable standards, for existing accounts and proposed solutions for new business.
• Maintain a strong understanding of data privacy regulations and controls, including PCI-DSS, SSAE and HIPAA.
• Actively participate in location crisis‑management forums to update delivery leaders on ongoing situations, stay informed on evolving events, and highlight relevant risks as needed
• Align with the strategic risk‑management and operational‑efficiency priorities defined by the Practice Head, ensuring cohesive execution at the location level.

Connaissances

Risk management

Cross-cultural awareness

Influencing skills

Excel

PowerPoint

Compliance experience

Security awareness

Risk assessments

RCA

Operational risk

Formation

College graduate

Outils

Description du poste

Gratitude Philippines is seeking a Risk Officer / Financial Risk Ops for 100% onsite work at Eton Centris, Quezon City. As a senior risk professional, you will identify, measure, and manage risks across multiple lines of business, ensuring controls and compliance with contractual requirements and data privacy standards.

You will lead investigations, build stakeholder relationships, and drive remediation plans while aligning with the Practice Head’s risk priorities.