Senior Financial Risk & Operations Lead (Banking)

Gratitude Philippines; Manila; On-site; PHP 600,000 - 900,000; Full time

Benefits offered by this job

Competitive Salary Package

Quarterly Performance Bonus

HMO on Day 1 with free dependents

Job summary

Gratitude Philippines is seeking a Risk Officer for Financial Risk Operations in Manila. The role focuses on identifying, assessing, and reporting risks across BPO/Shared Services with emphasis on banking risk and data privacy.

The candidate should have 5–6 years in risk, strong analytical skills, and experience in compliance and security activities. Cross-cultural awareness and stakeholder collaboration are essential.

Qualifications

• 5–6 years of risk officer experience in BPO/Shared Services.
• Banking risk experience.
• Proficient in Excel and PowerPoint.
• Strong analytical and problem-solving abilities.
• Excellent influencing and interpersonal skills.
• Strong cross-cultural awareness and sensitivity.
• Experience in compliance and security activities.
• Good understanding of operations and quality processes.
• Exposure in Voice/Collections LOB is a plus.

Responsibilities

• Identify, assess, measure, manage, and report risks with remedial action plans.
• Oversee and ensure control measures across multiple lines of business.
• Implement and monitor compliance with contractual risk requirements.
• Investigate security incidents and support Ombuds investigations.
• Build relationships with stakeholders in customer organizations.
• Support ongoing personal development and skill enhancement.
• Guide risk management framework and business risk profile.
• Enforce policies to meet ISO 27001 and other standards.
• Maintain data privacy controls including PCI-DSS, SSAE, HIPAA.
• Participate in location crisis-management forums.
• Align with Practice Head priorities for location-level execution.

Skills

Analytical skills

Interpersonal skills

Excel

PowerPoint

Cross-cultural awareness

Compliance knowledge

Education

College degree

Tools

Excel

PowerPoint

Job description

Gratitude Philippines is seeking a Risk Officer for Financial Risk Operations in Manila. The role focuses on identifying, assessing, and reporting risks across BPO/Shared Services with emphasis on banking risk and data privacy.

The candidate should have 5–6 years in risk, strong analytical skills, and experience in compliance and security activities. Cross-cultural awareness and stakeholder collaboration are essential.