Fraud Risk Operations Team Lead

Concentrix; Quezon City; On-site; PHP 360,000 - 600,000; Full time

Job summary

Concentrix in Quezon City is seeking a supervisor to lead a team of call center associates onsite at Eton Centris. You will coach performance, monitor attendance, and ensure delivery against contractual KPIs.

Ideal candidates hold an associate degree and have at least 1 year of risk operations experience, with strong mentoring and communication skills. Flexibility in scheduling is required to support operations.

Qualifications

• Associate's degree in related field with 2–4 years of relevant experience preferred.
• Motivated to develop and coach team members to meet performance expectations.
• Ability to lead a team in multi-tasking and meet timelines.
• Strong written and verbal communication skills.
• Ability to mentor and direct a team of employees.
• Willingness to work a flexible schedule.
• Onsite setup for Eton Centris (Quezon City).
• At least 1 year of experience in risk operations (fraud, AML, trust & safety).

Responsibilities

• Supervise a group of call center associates and monitor attendance per policy.
• Coach direct reports regularly to achieve performance metrics weekly.
• Identify performance issues and implement corrective actions up to termination.
• Ensure service meets KPIs and financial expectations.
• Communicate expectations and provide timely updates to staff.
• Provide subject matter expertise for escalated calls as needed.
• Conduct team meetings to share information; organize team activities.
• Stay current on internal processes and participate in required manager training.

Skills

Coaching

Team leadership

Multi-tasking

Prioritization

Meeting deadlines

Mentoring

Flexible schedule

Communication skills

Risk operations

Education

Associate's degree in related field

Job description

Concentrix in Quezon City is seeking a supervisor to lead a team of call center associates onsite at Eton Centris. You will coach performance, monitor attendance, and ensure delivery against contractual KPIs.

Ideal candidates hold an associate degree and have at least 1 year of risk operations experience, with strong mentoring and communication skills. Flexibility in scheduling is required to support operations.