Operational Risk & Access Governance Lead

Manulife; Manila; Hybrid; PHP 600,000 - 900,000; Full time

Job summary

Manulife, a leading financial services provider, seeks an Operations Control & Governance Analyst to join our GRC team at MBPS. You will manage user access through reviews, controls testing, and remediation to ensure least privilege, SoD, and RBAC compliance with audit readiness and strong stakeholder engagement.

You will perform CAP management, communicate risk insights to senior audiences, support evidence validation with Canada-based stakeholders, and help strengthen governance across

Qualifications

• Bachelor’s degree in business, Finance, or a related field.
• 3–5 years of relevant experience in operational risk, controls, audit, or business operations.
• Strong understanding of business processes, risks, and control frameworks.
• Experience with operational risk management methodologies is preferred.
• Knowledge of Insurance, Group Benefits, Affinity, or Contact Centre operations is an advantage.

Responsibilities

• Conduct end-to-end walkthroughs with Process and Control Owners to evaluate control effectiveness, ensuring key risks are properly addressed and supported by evidence.
• Identify control gaps and translate findings into actionable CAPs to strengthen processes and improve control quality.
• Partner with frontline managers to perform Business Impact Assessments and shape mitigation strategies for critical operations.
• Review and validate supporting evidence with Canada-based stakeholders for timely, accurate closure of corrective actions.
• Support access governance by reviewing system permissions, SharePoint sites, and ACLs to maintain security and compliance.
• Monitor transaction patterns and flag unusual activities that may indicate fraud risks.
• Present insights and updates to stakeholders, including senior audiences.

Skills

Access governance

Controls testing

Risk reporting

Stakeholder engagement

IAM

Critical thinking

Education

Bachelor’s degree in business, Finance, or related field

Tools

Archer

SharePoint

Job description

Manulife, a leading financial services provider, seeks an Operations Control & Governance Analyst to join our GRC team at MBPS. You will manage user access through reviews, controls testing, and remediation to ensure least privilege, SoD, and RBAC compliance with audit readiness and strong stakeholder engagement.

You will perform CAP management, communicate risk insights to senior audiences, support evidence validation with Canada-based stakeholders, and help strengthen governance across