Operational Resilience Change Lead

ING Hubs Philippines; Manila; On-site; PHP 900,000 - 1,300,000; Full time

Job summary

ING is seeking a Change Expert for ODCR to drive the operational resilience agenda across regions. You will partner with global stakeholders to shape strategy, manage cross-country change programs and ensure resilient operations across business lines.

The role requires strong Change and Resilience experience, cultural agility, and superb English communication. You will join a collaborative, international team and contribute to ING's resilience objectives.

Qualifications

• Experience in dealing with content related change in an international context and collaborating across borders and cultures.
• High resilience, ability to deal with ambiguity and manage complexity.
• Proactive, a can-do mentality, a positive mind-set and organisational sensitivity.
• Customer focus and ability to build trust and engagement with senior stakeholders in the bank.
• Excellent level of English.

Responsibilities

• Define and implement the operational resilience strategy: global business continuity, crisis management, and resolution.
• Engage stakeholders across Tech, Business and countries to understand OpRes specifics and act as brand ambassador.
• Orchestrate and manage complex change across countries, lines and functions with focus on OpRes; provide communication and guidance.
• Maintain transparency, manage dependencies and risks, facilitate decisions and address impediments.
• Translate business requirements into functional requirements and use cases for the OpRes Tool.
• Maintain and own the OpRes tool backlog.

Job description

ING is seeking a Change Expert for ODCR to drive the operational resilience agenda across regions. You will partner with global stakeholders to shape strategy, manage cross-country change programs and ensure resilient operations across business lines.

The role requires strong Change and Resilience experience, cultural agility, and superb English communication. You will join a collaborative, international team and contribute to ING's resilience objectives.