Global Operational Resilience Change Lead

ING Hubs Philippines; Metro Manila; On-site; PHP 800,000 - 1,200,000; Full time

Job summary

ING Hubs Philippines is seeking a Change Expert within the ODCR team to help define and implement operational resilience strategies across our international group. You will collaborate with Tech, Business, and country teams to ensure seamless change programs that uphold resilience, continuity, and compliance.

You will translate business needs into concrete requirements, manage dependencies, and provide guidance to countries.

Qualifications

• Experience in international content change projects.
• Ability to navigate ambiguity and complex environments.
• Strong stakeholder management and communication.
• Customer focus and trust-building with senior stakeholders.
• Excellent command of English language.

Responsibilities

• Define and implement operational resilience strategy across Global Business continuity, Crisis management, and Resolution.
• Engage with stakeholders from Tech, Business and countries to understand Operational Resilience specifics.
• Orchestrate complex change across countries, business lines and functions with focus on Operational Resilience.
• Provide communication and guidance to ease country journeys and manage dependencies and risks.
• Translate business requirements into functional requirements and use cases for OpRes tool.
• Maintain and own the OpRes tool backlog.

Skills

Content change management

Stakeholder engagement

Cross-cultural collaboration

Resilience under ambiguity

English proficiency

Job description

ING Hubs Philippines is seeking a Change Expert within the ODCR team to help define and implement operational resilience strategies across our international group. You will collaborate with Tech, Business, and country teams to ensure seamless change programs that uphold resilience, continuity, and compliance.

You will translate business needs into concrete requirements, manage dependencies, and provide guidance to countries.