Operational Excellence Lead, Logistics & E‑Commerce

Business Trends Philippines; Taguig; On-site; PHP 1,200,000 - 2,000,000; Full time

Job summary

Business Trends Philippines is seeking an Experienced Operational Excellence Lead to drive performance, governance, and scalable processes across courier and e-commerce logistics. You will partner with senior leaders to implement strategic improvements and lead cross-functional teams to deliver measurable results.

The role requires a strong background in process optimization, Lean/Six Sigma, and capability to drive large-scale transformation in a fast-paced environment.

Qualifications

• Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain Management, or a related field.
• Minimum of 8 years of experience in operations management, operational excellence, business transformation, or process improvement, with at least 3 years in a leadership capacity.
• Experience in a Courier & Postal role with relevant experience in Logistics, supply chain, and e-commerce Logistics preferred.
• Good commercial acumen, business partnering, analytical thinking and stakeholder management abilities.
• Proven experience leading cross-functional teams and driving large-scale operational initiatives.
• Strong analytical, problem-solving, and decision-making skills with the ability to interpret operational data and performance metrics.
• Experience in project management and continuous improvement methodologies such as Lean, Six Sigma, Kaizen, or similar frameworks is an advantage.
• Excellent communication, stakeholder management, and leadership skills.
• Ability to thrive in a fast-paced, results-driven environment while managing multiple priorities.

Responsibilities

• Drive operational excellence initiatives that enhance productivity, service quality, and overall business performance.
• Lead the development and implementation of process improvements to streamline operations and improve efficiency.
• Monitor operational performance through key metrics and analytics, providing actionable insights and recommendations to senior management.
• Establish, review, and optimize Key Performance Indicators (KPIs) to support business objectives and continuous improvement.
• Conduct root cause analysis and implement corrective actions to address operational challenges and improve outcomes.
• Develop short-, medium-, and long-term operational strategies aligned with organizational goals.
• Collaborate with cross-functional teams to improve operational workflows, resource utilization, and service delivery.
• Support capacity planning, operational readiness, and business growth initiatives through data-driven decision-making.
• Manage strategic projects focused on operational transformation, process optimization, and organizational effectiveness.
• Build and maintain strong working relationships with internal stakeholders, business partners, and key customers.
• Ensure operational compliance with company policies, standards, and governance requirements.
• Foster a culture of accountability, innovation, collaboration, and continuous improvement across the organization.

Skills

Leadership

Operational Excellence

Process Improvement

Data Analysis

Cross-functional Collaboration

Project Management

Stakeholder Management

Lean Six Sigma

Education

Bachelor's degree in Business Administration, Industrial Engineering, Operations Management, Supply Chain Management, or a related field

Job description

Business Trends Philippines is seeking an Experienced Operational Excellence Lead to drive performance, governance, and scalable processes across courier and e-commerce logistics. You will partner with senior leaders to implement strategic improvements and lead cross-functional teams to deliver measurable results.

The role requires a strong background in process optimization, Lean/Six Sigma, and capability to drive large-scale transformation in a fast-paced environment.