Open for Newbies - BPO Agent for Financial Account - Chat/Email

IGO Digital Technology Inc.; Pasig; On-site; PHP 279,000 - 502,000; Full time

Job summary

IGO Digital Technology Inc. in Metro Manila is hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while delivering accurate, professional support.

You will respond to inquiries via phone, chat, or email; help with payments and billing questions; document all interactions; escalate complex issues; and maintain productivity and client satisfaction metrics. Training includes financial processes and systems.

Qualifications

• High school graduate required.
• Proficient in English communication.
• Customer-focused and detail-oriented.
• Basic computer literacy and multitasking ability.

Responsibilities

• Respond to financial inquiries via phone, chat, or email.
• Assist with payments, account updates, and billing questions.
• Document all interactions in the system.
• Escalate complex issues to supervisors.
• Maintain productivity, quality, and client satisfaction metrics.

Skills

English communication

Customer focus

Attention to detail

Multitasking

Education

High School diploma or Senior High School

Tools

Basic computer literacy

Job description

Job Description

We are hiring Financial Customer Service Representatives to assist clients with account inquiries, billing, and transactions while providing accurate, professional support.

Responsibilities

• Respond to financial inquiries via phone, chat, or email
• Assist with payments, account updates, and billing questions
• Document all interactions in the system
• Escalate complex issues to supervisors
• Maintain productivity, quality, and client satisfaction metrics

Schedule & Training

• Shifts include nights, weekends, and holidays
• Paid training on financial processes and systems

Requirements

• At least High School or Senior High School graduate
• Strong English communication
• Customer-focused and detail-oriented
• Basic computer literacy and multitasking ability
• Willing to work onsite in Metro Manila

Why Join Us

• Competitive salary and performance-based incentives
• Exposure to financial accounts and professional development
• Mentorship and career growth in a collaborative environment