Hiring Chat and email - Financial Account Agent - CSR

Caldwell Communications; Metro Manila; On-site; PHP 240,000 - 360,000; Full time

Benefits offered by this job

Pioneer accounts

Non-voice accounts

Easy accounts

HMO

13th Month Pay

Departmental Awards

Maternity/Paternity Leave

Paid leaves

Attendance Bonus

Job summary

Caldwell Communications is seeking a customer support professional in the Philippines. You will respond to inquiries via phone, email, or chat, providing accurate information about products, services, and company policies. You will resolve customer complaints and issues promptly to ensure satisfaction.

The role emphasizes friendly, clear communication and the ability to use a phone or computer, with weekend-free schedules and standard weekdays work time.

Qualifications

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Good verbal, listening, and communication skills. Preferred language: English.

Responsibilities

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

Skills

Communication skills

Verbal communication

Listening skills

English proficiency

Education

High school diploma

College diploma

Vocational diploma

Tools

Phone usage

Computer usage

Job description

What You Will Do

• Respond to customer inquiries via phone, email, or chat promptly and professionally.
• Provide accurate information about products, services, and company policies.
• Resolve customer complaints and issues efficiently, ensuring customer satisfaction.

No Experience Needed: (Optional)

• We will train you!

Work Time

• Work on weekdays only.
• Enjoy your weekends off.

What You Need

• Be friendly and good at talking.
• Know how to use a phone or computer
• Filipino Citizen, or hold relevant residence status
• With diploma (HS or College or Vocational)
• Good verbal, listening, and communication skills. Preferred language: English.

Here’s What We Can Offer

• Pioneer, Non-voice, and Easy Accounts Available
• HMO.
• 13th Month Pay.
• Departmental Awards
• Maternity/Paternity Leave
• Paid leaves.
• Attendance Bonus