Onsite Voice Ops Analyst — Customer Care

Metrobank; Pasay; Presencial; PHP 320 000 - 420 000; Tempo integral

Resumo da oferta

Metrobank is hiring a Contact Center Analyst for the Voice Operations Team. The role involves providing customer service by responding to inquiries and resolving requests and complaints via phone.

You will handle transactions related to deposits, remittances, MetroHome, MetroCar and e-Banking, and must meet prescribed targets. Candidates should have a bachelor's degree, excellent oral and written communication skills, and be proficient in Word, Excel and PowerPoint.

Qualificações

• Bachelor's degree required.
• 1 year experience in customer service is an advantage, fresh grads welcome.
• Excellent oral and written communication skills.
• Proficient in Word, Excel and PowerPoint.

Responsabilidades

• Provides world-class customer service.
• Responds to customer queries and requests via phone and provides solutions for deposits, remittances, MetroHome, MetroCar and e-Banking.
• Ensures targets are achieved.
• Acknowledges and ensures correctness of endorsed cases for investigation.
• Provides customers with product and service information.
• Coordinates complaints with support units to resolve within turn-around time.
• Follows up on inquiries not immediately resolved.
• Completes daily call logs and reports.
• Recognizes trends in customer calls and informs the VOD TL.
• Suggests process improvements.

Conhecimentos

Oral communication

Written communication

MS Office

Formação académica

Bachelor's degree

Ferramentas

Microsoft Word

Microsoft Excel

PowerPoint

Descrição da oferta de emprego

Metrobank is hiring a Contact Center Analyst for the Voice Operations Team. The role involves providing customer service by responding to inquiries and resolving requests and complaints via phone.

You will handle transactions related to deposits, remittances, MetroHome, MetroCar and e-Banking, and must meet prescribed targets. Candidates should have a bachelor's degree, excellent oral and written communication skills, and be proficient in Word, Excel and PowerPoint.