Onsite Team Lead: Drive Operations & Billing Excellence

SupportNinja; Pampanga; On-site; PHP 502,000 - 725,000; Full time

Benefits offered by this job

Competitive Compensation

Retirement Savings Program

Life Insurance Coverage

HMO activated starting on your very 1s

Free Dependent Coverage

Free Lunch Daily

Job summary

SupportNinja is seeking a Team Leader to guide a high-performing customer service team in the Philippines, ensuring SLA/KPI adherence and overseeing critical billing and work order workflows.

The role focuses on coaching, mentoring, and driving productivity while coordinating with vendors and managing paperwork control. Start date is September 14, 2026, onsite at PH Onsite Hideout; strong leadership and process optimization are essential.

Qualifications

• 3+ years in a role supporting representatives.
• 1+ year in a leadership/supervisory role, preferably in a call center.
• Strong communication skills, both verbal and written.

Responsibilities

• Lead and supervise a team of representatives.
• Set performance expectations aligned with objectives.
• Ensure SLA and KPI adherence monitoring.
• Coach, mentor, and develop team members.
• Oversee work order review and billing validation.
• Direct vendor communications and backlog reduction.
• Utilize D365/Dynamics, Outlook, Avaya Cloud, and Nanonets.

Skills

Team leadership

Coaching

Communication

Customer service

Vendor coordination

Process improvement

Tools

D365/Dynamics

CRM

Job description

SupportNinja is seeking a Team Leader to guide a high-performing customer service team in the Philippines, ensuring SLA/KPI adherence and overseeing critical billing and work order workflows.

The role focuses on coaching, mentoring, and driving productivity while coordinating with vendors and managing paperwork control. Start date is September 14, 2026, onsite at PH Onsite Hideout; strong leadership and process optimization are essential.