Onsite Team Manager - Gaming Support (Night Shifts)

Sutherland Global

Palayan

On-site

PHP 469,000 - 725,000

Full time

4 days ago

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Job summary

Sutherland Global in Palayan, Philippines, is seeking a leadership-oriented Team Manager to guide a 18–20 associate team onsite with night shifts. You will oversee performance metrics, coaching, and operations, ensuring high-quality customer service and adherence to schedules.

The role emphasizes proactive leadership, effective communication, and data-driven decision making. You will build strong relationships with clients and team members, mentor staff, and drive improvements in productivity,

Qualifications

Must have led a team of 18–20 associates.
Experience supporting online gaming/customer service is preferred.
Strong leadership and communication skills required.

Responsibilities

Impact the business by driving performance metrics, attendance, utilization, productivity and attrition.
Manage administrative duties such as attendance tracking and queue administration.
Develop, train and manage team members to improve service levels.
Establish and maintain client and team communications; understand needs and resolve issues.
Maintain high morale with motivational programs and recognition.
Produce and analyze data reports to guide strategies and decisions.
Oversee performance and service quality to ensure customer satisfaction.
Keep leadership informed with timely, accurate reports.