Onsite Service Support Specialist – Customer Success

MicroSourcing; Philippines; On-site; PHP 300,000 - 420,000; Full time

Benefits offered by this job

Healthcare coverage on day one

Paid time off

Group life insurance

Performance bonuses

Team events

Job summary

MicroSourcing in BGC, Taguig City is seeking a Service Support Specialist to bridge sales, customers, and internal teams, ensuring smooth operations and timely service delivery.

You will handle service requests for enterprise customers, assist with escalations, and provide basic technical support while maintaining high levels of customer service.

Proficiency with Salesforce and Excel is valued, and you will contribute to ongoing process improvements in a fast-paced B2B environment.

Qualifications

• Strong knowledge of technology, telecommunication products, services, and processes.
• Excellent communication, interpersonal and problem-solving skills.
• Experience in customer service and complaint resolution.
• Ability to work independently and as part of a team.
• Proficient in using Salesforce.
• Intermediate to advanced knowledge of Excel.
• Knowledge of sales operations and sales admin.

Responsibilities

• Support sales teams by actioning service requests on behalf of their customers; assist with escalations and provide basic technical support.
• Provide high level customer service and resolve inquiries and complaints across enterprise and business product suites.
• Investigate and resolve complex billing disputes and point-of-sale issues; proactively identify and address customer experience issues.
• Identify and report systematic trends and recurring issues impacting customers.
• Provide insights and suggestions to improve customer experience, revenue protection, and compliance.
• Identify and report product deficiencies and support customers in minimizing adverse impacts; contribute to ongoing process improvements and projects.

Skills

Customer service

Communication

Problem solving

Teamwork

Attention to detail

Salesforce

Excel

Sales ops knowledge

Tools

Salesforce

Excel

Job description

MicroSourcing in BGC, Taguig City is seeking a Service Support Specialist to bridge sales, customers, and internal teams, ensuring smooth operations and timely service delivery.

You will handle service requests for enterprise customers, assist with escalations, and provide basic technical support while maintaining high levels of customer service.

Proficiency with Salesforce and Excel is valued, and you will contribute to ongoing process improvements in a fast-paced B2B environment.