Onsite Retail CSR - Customer Experience Pro

StackPH; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

Competitive salary

Performance-based incentives

Career growth opportunities

Supportive work environment

Job training

Job summary

A customer service company is looking for a Retail Account CSR to provide professional support to retail customers through various channels including phone, email, and chat. Candidates should have at least 6 months of call center experience, preferably with a retail or e-commerce background. The role requires working 100% onsite at Silver City (Tiendesitas) and offers competitive salary, career advancement opportunities, and a supportive work environment.

Qualifications

• At least 6 months of experience in a call center (International Voice Account).
• Retail or e-commerce account experience is a plus.
• Willing to complete a virtual hiring process after phone screening.
• Must be willing to work 100% onsite in Silver City (Tiendesitas).

Responsibilities

• Provide friendly and professional support to retail customers via phone, email, or chat.
• Assist customers with inquiries about orders, product information, returns, refunds, and account concerns.
• Help customers track orders and resolve delivery or payment issues.
• Document customer interactions and ensure proper follow-up when necessary.
• Maintain excellent customer service and quality standards in every interaction.

Skills

Customer service

Communication skills

Technical skills

Job description

A customer service company is looking for a Retail Account CSR to provide professional support to retail customers through various channels including phone, email, and chat. Candidates should have at least 6 months of call center experience, preferably with a retail or e-commerce background. The role requires working 100% onsite at Silver City (Tiendesitas) and offers competitive salary, career advancement opportunities, and a supportive work environment.