Onsite QA Manager — Lead Quality & CX Excellence

Tasq Staffing Solutions, Inc.; Pasay; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Tasq Staffing Solutions, Inc. is actively seeking an experienced QA Manager to drive quality performance and strengthen coaching strategies across operations in a global service context.

The role focuses on leading QA monitoring for calls, email, and chat, shaping quality standards, and elevating customer experience. You will oversee a team of QA specialists and influence strategic quality initiatives to improve performance and satisfaction.

Qualifications

• Experience leading QA teams for international travel accounts.
• Minimum 4 years of QA team lead experience.
• Experience monitoring calls, email, and chat quality against standards.

Responsibilities

• Monitors and evaluates the quality of inbound and outbound calls, email, and chat for accuracy and adherence to standards.
• Documents quality issues and performance measures for management review.
• Supports feedback and formal education for individuals on the phone.
• Specializes in a discipline while understanding related areas.
• Drives development of new solutions for programs and complex processes.
• Acts as final decision maker, coaches, mentors and trains others.

Skills

QA management

Team leadership

Coaching discipline

Job description

Tasq Staffing Solutions, Inc. is actively seeking an experienced QA Manager to drive quality performance and strengthen coaching strategies across operations in a global service context.

The role focuses on leading QA monitoring for calls, email, and chat, shaping quality standards, and elevating customer experience. You will oversee a team of QA specialists and influence strategic quality initiatives to improve performance and satisfaction.