Quality Manager (MOA) | Onsite

Tasq Staffing Solutions, Inc.; Pasay; On-site; PHP 1,000,000 - 1,800,000; Full time

Job summary

Tasq Staffing Solutions, Inc. is actively seeking an experienced QA Manager to drive quality performance and strengthen coaching strategies across operations in a global service context.

The role focuses on leading QA monitoring for calls, email, and chat, shaping quality standards, and elevating customer experience. You will oversee a team of QA specialists and influence strategic quality initiatives to improve performance and satisfaction.

Qualifications

• Experience leading QA teams for international travel accounts.
• Minimum 4 years of QA team lead experience.
• Experience monitoring calls, email, and chat quality against standards.

Responsibilities

• Monitors and evaluates the quality of inbound and outbound calls, email, and chat for accuracy and adherence to standards.
• Documents quality issues and performance measures for management review.
• Supports feedback and formal education for individuals on the phone.
• Specializes in a discipline while understanding related areas.
• Drives development of new solutions for programs and complex processes.
• Acts as final decision maker, coaches, mentors and trains others.

Skills

QA management

Team leadership

Coaching discipline

Job description

Work Setup: Onsite (MOA, Pasay)

Urgency: Urgent

Status: Active

Account/Category/Campaign: Quality Assurance

We are looking for an experienced QA Manager who can drive quality performance, strengthen coaching strategies, and elevate customer experience across operations.

• The Role: Lead quality monitoring for calls, email, and chat while driving continuous improvement across operations.
• The Impact: Shape quality standards, coach teams, and implement solutions that improve performance and customer satisfaction.
• The Difference: Lead a team of QA specialists and influence strategic quality initiatives.

Non-Negotiable Requirements:

• Experience supporting international travel accounts
• At least 4 years of QA Team Lead experience

Key Responsibilities:

• Monitors and evaluates the quality of inbound and/or outbound telephone calls and other customer contact methods (e.g., email, chat) for accuracy and adherence to quality standards.
• Documents on quality issues and performance measures for management review.
• Provides information to assist in the feedback and formal education process of individuals on the phone.
• Experienced Specialist in one specialized discipline as well as having a thorough understanding of related disciplines.
• Will most often be a driving force behind the development of new solutions for programs, complex projects, processes or activities.
• Serves as final decision/opinion maker in the area, coaches, mentors and trains others around expertise