Onsite Process Training Specialist (RPO/Learning)

LanguageLine Solutions

Makati

On-site

PHP 224,329 - 333,288

Full time

14 days+

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Job summary

LanguageLine Solutions in Pune, India is seeking a Process Trainer to lead onboarding and continuous learning for our RPO operations team. You will design and deliver engaging training sessions, facilitate both classroom and virtual programs, and ensure new hires reach proficiency targets.

You will monitor learning progress, compile reports, and partner with Operations, Quality, and HR to align training with client requirements.

Qualifications

Bachelor's degree in any discipline.
2–3 years in a Training/Process Trainer/L&D role within an RPO/BPO.
Experience onboarding and process training for new hires.
Strong presentation and communication skills.
Proficient with Microsoft Office; LMS experience preferred.

Responsibilities

Deliver onboarding and process training for new hires.
Conduct refresher, process update, compliance, and system training sessions.
Facilitate classroom and virtual training programs using effective adult learning techniques.
Assess trainee performance through knowledge checks, assessments, mock sessions, and certification activities.
Provide coaching and reinforcement to support learner development and performance improvement.
Track training completion, assessment results, attendance, and other training metrics.
Prepare training reports and provide updates to Operations and leadership.
Partner with Operations, Quality, and HR to ensure training aligns with business and client requirements.
Maintain training documentation, process guides, SOPs, and learning materials.
Support continuous learning initiatives by delivering refresher training and reinforcing process updates.
Assist in creating or updating training materials and presentations as needed.