Davao BPO | Retail Account | PURE NON-VOICE | Customer Support

Private Advertiser; Davao City; On-site; PHP 201,000 - 335,000; Full time

Benefits offered by this job

HMO and benefits

Training and development

Career growth opportunities

Job summary

Private Advertiser is hiring for a Pure Non-Voice Retail Account Customer Service Representative to join our onsite team in Davao City. The role focuses on written communication via chat and email, handling inquiries, and ensuring customer satisfaction.

Ideal candidates have at least 1 year of BPO experience, strong written English, and the ability to multitask across multiple applications. Onsite work in Davao City is required, with opportunities for training and career growth.

Qualifications

• 1 year BPO experience required.
• High School graduate or Senior High School graduate.
• Good written English communication skills.
• Basic computer and internet navigation skills.
• Ability to multitask and navigate multiple applications.
• Willing to work onsite in Davao City.

Responsibilities

• Handle customer inquiries through chat, email, and other non-voice channels.
• Assist customers with product information, orders, and availability.
• Process concerns involving deliveries, returns, refunds, and exchanges.
• Resolve online shopping and account-related issues.
• Document customer interactions and provide appropriate solutions.
• Maintain customer satisfaction and service quality standards.

Skills

Written English communication

Multitasking

Chat & email etiquette

Basic computer skills

Education

High School diploma

Job description

Davao BPO Hiring | Retail Account | PURE NON-VOICE

• Location: Davao City
• Account: Retail
• Position: Customer Service Representative
• Work Setup: Onsite
• Support Channel: Pure Non-Voice

Hiring: Pure Non-Voice Retail Customer Support Representatives!

Looking for non-voice BPO jobs in Davao City? Join our Retail Account and take your customer service career to the next level!

We are hiring experienced customer service professionals for a PURE NON-VOICE RETAIL ACCOUNT. Handle customer concerns through written communication channels without taking phone calls.

Job Responsibilities

• Handle customer inquiries through chat, email, and other non-voice channels.
• Assist customers with product information, orders, and availability.
• Process concerns involving deliveries, returns, refunds, and exchanges.
• Resolve online shopping and account-related issues.
• Document customer interactions and provide appropriate solutions.
• Maintain customer satisfaction and service quality standards.

Qualifications

• At least High School Graduate or Senior High School Graduate.
• Minimum 1 year BPO experience required.
• Previous customer service or non-voice experience is an advantage.
• Good written English communication skills.
• Basic computer and internet navigation skills.
• Ability to multitask and navigate multiple applications.
• Willing to work onsite in Davao City.

What We Offer

• Pure Non-Voice Retail Account
• No phone calls required.
• Competitive salary package.
• Training and development opportunities.
• HMO and other benefits, subject to company policy and eligibility.
• Career growth opportunities.

Why Apply?

• PURE NON-VOICE – NO VOICE CALLS
• Retail customer support account.
• Requires only 1 year BPO experience.
• Chat and email-focused customer service.
• Opportunity to grow your BPO career in Davao.