Onsite Night-Shift US/Canada Customer Care Specialist

TOA Global Pty

Philippines

On-site

PHP 290,000 - 424,000

Full time

2 days ago

Be an early applicant

Get a reply from this employer

Your resume and cover letter, tailored to exactly what they’re hiring for.

Get past ATS filters

Benefits offered by this job

Health & Life Insurance

Night shift premium

Annual leaves and recognition

Onsite modern offices

Job summary

TOA Global is seeking a Customer Care Specialist for the North American Region, with onsite opportunities in Clark, Cebu, Manila, or Tarlac, Philippines. This full‑time night shift role supports US/Canada clients across multiple service lines and requires adaptability and a solution‑oriented mindset.

You'll manage omnichannel interactions (phone, email, live chat), resolve issues, update CRM records, and collaborate with operations, technical support, and account management to ensure accurate

Qualifications

At least 1–2 years of customer service experience supporting North American accounts.
Strong verbal and written English communication skills.
Proficiency with major CRM platforms (Salesforce, Zendesk or HubSpot).
Willingness to work fixed night shifts and adapt to US time zones.

Responsibilities

Handle omnichannel interactions (phone, email, live chat) for US/Canada clients.
Diagnose and resolve inquiries, de-escalate where needed, and log interactions.
Update account records across CRM databases with accuracy.
Collaborate with operations, technical support, and account management to meet SLAs.

Skills

Customer service experience

English communication

CRM proficiency

Night shift adaptability

Tools

Salesforce

Zendesk

HubSpot

Microsoft Office 365

Job description

You'll manage omnichannel interactions (phone, email, live chat), resolve issues, update CRM records, and collaborate with operations, technical support, and account management to ensure accurate

Get your free, confidential resume review.

or drag and drop your file here.