Onsite Night-Shift Tech Support – Healthcare Software

Acquire Intelligence; Pasig; On-site; PHP 279,000 - 424,000; Full time

Benefits offered by this job

HMO for you and family

Yearly parties and prizes

Value Awards

Internal promotions

Meaningful work with teams

14th Month Pay

Referral program up to ₱42,000

PTO credits and birthday leave

Job summary

Acquire Intelligence in Ortigas, Pasig–Philippines, is hiring a Tier 1 Technical Support Specialist to support DoseSpot. You will deliver first-level assistance to physicians, nurses, and end users during the night shift, handling calls, emails, and portal cases.

Working in a collaborative team, you will troubleshoot software issues, document activities, and provide fast resolutions that meet client expectations.

Qualifications

• Equivalent combination of education, training, and experience for the role.
• At least one year of Software or IT Support experience in a customer-facing role.

Responsibilities

• Accept incoming phone support calls, support emails, and inbound support cases through the customer community portal.
• Gather information, request pertinent details, and assess issues with customers.
• Troubleshoot software-related concerns and escalate to secondary support as needed.
• Accurately record case details, troubleshooting steps, and resolutions in the case management system.

Skills

Microsoft Office

Case management tools

Communication skills

Tools

Salesforce

ServiceNow

Zendesk

Job description

Acquire Intelligence in Ortigas, Pasig–Philippines, is hiring a Tier 1 Technical Support Specialist to support DoseSpot. You will deliver first-level assistance to physicians, nurses, and end users during the night shift, handling calls, emails, and portal cases.

Working in a collaborative team, you will troubleshoot software issues, document activities, and provide fast resolutions that meet client expectations.