Onsite Night-Shift Healthcare Tech Support Specialist

Acquire.AI; Pasig; On-site; PHP 335,000 - 502,000; Full time

Benefits offered by this job

HMO coverage for you and your family

Job summary

Acquire Intelligence in Pasig is hiring a Tier 1 Technical Support Specialist to provide first-level IT and software support for DoseSpot in a healthcare technology environment. You will interact with physicians, nurses, and end users, gather case details, and document resolutions while delivering timely support in a fast-paced setting.

The role requires at least one year in software or IT support, proficiency with ticketing systems like Salesforce, ServiceNow, or Zendesk, and strong

Qualifications

• At least 1 year of software or IT support experience in a customer-facing role.
• Proficient with Microsoft Office Suite and common ticketing tools.
• Strong problem-solving abilities and attention to detail.

Responsibilities

• Accept incoming phone, email, and portal cases and gather details.
• Troubleshoot software issues and escalate when needed.
• Document steps and resolutions, and follow up for satisfaction.

Skills

Problem-solving

Communication

Time management

Teamwork

Self-motivated

Tools

Microsoft Office Suite

Salesforce

ServiceNow

Zendesk

Job description

Acquire Intelligence in Pasig is hiring a Tier 1 Technical Support Specialist to provide first-level IT and software support for DoseSpot in a healthcare technology environment. You will interact with physicians, nurses, and end users, gather case details, and document resolutions while delivering timely support in a fast-paced setting.

The role requires at least one year in software or IT support, proficiency with ticketing systems like Salesforce, ServiceNow, or Zendesk, and strong