Onsite MIS Analyst – BPO WFM & Reporting

Gratitude Philippines; Philippines; On-site; PHP 480,000 - 720,000; Full time

Job summary

Gratitude Philippines is seeking an MIS Executive for a 100% onsite role at Eton Centris, Quezon City within a BPO environment. The successful candidate will handle MIS/Reporting duties, develop Excel-based dashboards, and monitor Contact Center/WFM metrics with 2–4 years of relevant experience.

The position requires 100% onsite work with shifting schedules. Start ASAP; salary includes up to a 20% hike from last drawn salary plus a ₱2,400 allowance, depending on experience.

Qualifications

• 2–4 years MIS/Reporting experience in a BPO
• At least 2 years supporting Contact Center or WFM Operations
• Strong experience in Excel-based reporting and dashboard creation
• Knowledge of Contact Center/WFM metrics preferred

Skills

MIS/Reporting

Excel-based reporting

WFM metrics

Contact Center experience

Education

Bachelor's Degree in Statistics/Mathematics/Engineering/Business/IT/CS

Tools

MS Excel/ dashboards

Job description

Gratitude Philippines is seeking an MIS Executive for a 100% onsite role at Eton Centris, Quezon City within a BPO environment. The successful candidate will handle MIS/Reporting duties, develop Excel-based dashboards, and monitor Contact Center/WFM metrics with 2–4 years of relevant experience.

The position requires 100% onsite work with shifting schedules. Start ASAP; salary includes up to a 20% hike from last drawn salary plus a ₱2,400 allowance, depending on experience.