Onsite Leasing Agent | Customer Service Pro (Night Shift)

Resolv Global; Villasis; On-site; PHP 173,000 - 207,000; Full time

Benefits offered by this job

On-site in Dagupan

Paid training

Growth and career development

Stable on-site work environment

Friendly team environment

Job summary

Resolv Global in Dagupan City, Pangasinan, is seeking a Customer Service Representative (Leasing Agent) to welcome prospective residents, answer leasing inquiries, and arrange property tours while delivering an outstanding customer experience.

You will handle inbound calls, record inquiries, provide pricing and policy information, and collaborate with onsite teams to ensure smooth leasing processes. English resumes are required; night shifts may be involved. On-site, full-time role.

Qualifications

• Previous call center or customer service experience preferred.
• Excellent verbal communication skills with a warm, professional, and customer-focused presence.
• Comfortable navigating between 3 to 5 applications or screens simultaneously while assisting customers.
• Ability to manage a high volume of inbound calls and adapt quickly in a fast-paced environment.

Responsibilities

• Professionally answer inbound customer calls and identify customer needs.
• Provide accurate information regarding rental pricing, availability, amenities, and leasing requirements.
• Schedule property tours for prospective residents.
• Collect and record customer information and inquiries accurately.
• Create and update customer records and documentation.

Skills

Call center experience

Customer service

Verbal communication

Multitasking

English proficiency

Tools

CRM software

Job description

Resolv Global in Dagupan City, Pangasinan, is seeking a Customer Service Representative (Leasing Agent) to welcome prospective residents, answer leasing inquiries, and arrange property tours while delivering an outstanding customer experience.

You will handle inbound calls, record inquiries, provide pricing and policy information, and collaborate with onsite teams to ensure smooth leasing processes. English resumes are required; night shifts may be involved. On-site, full-time role.