Onsite IT Service Desk L1 — Shift-Ready Support Pro

HCL Technologies Philippines Inc; San Juan; On-site; PHP 240,000 - 300,000; Full time

Benefits offered by this job

15% Night Differential

HMO Day 1 – up to ₱150,000 coverage (+

3 dependents free)

13th Month Pay (pro-rated)

Government benefits (SSS, Pag-ibig, Ph

Life insurance (employee only)

24 Leave Credits

Job summary

HCL Technologies Philippines Inc is seeking an IT Service Desk professional for 100% onsite work in Metro Manila. The role involves handling tickets, gathering issue details, and resolving queries with strong communication skills across multiple channels.

The ideal candidate will have BPO/SDA exposure, basic hardware/software knowledge, and willingness to work shifts and undergo training.

Qualifications

• Prior BPO or SDA experience is encouraged.
• Basic knowledge of software and hardware applications.
• Familiarity with computer configuration and troubleshooting.
• Strong communication skills across phone, email and chat.
• Willing to work in shifts and onsite.
• Willing to be trained.

Responsibilities

• Open, log, prioritize, assign, and close tickets in the IT Service Desk.
• Query the user for relevant information about the issue.
• Aim to resolve inquiries during the first call to meet SLAs.
• Re-route misdirected calls and escalate when needed.
• Provide status updates on tickets to users.
• Reopen or create new tickets for follow-up if unresolved.
• Make sound decisions with minimal supervision.
• Foster cooperation among users, support teams and peers.

Skills

BPO experience

SDA experience

Troubleshooting

Communication skills

Shift work

On-site work

Job description

HCL Technologies Philippines Inc is seeking an IT Service Desk professional for 100% onsite work in Metro Manila. The role involves handling tickets, gathering issue details, and resolving queries with strong communication skills across multiple channels.

The ideal candidate will have BPO/SDA exposure, basic hardware/software knowledge, and willingness to work shifts and undergo training.