Onsite Healthcare Customer Service Rep — Growth & Benefits

Hammerjack Pty Ltd; Lipa; On-site; PHP 201,000 - 279,000; Full time

Job summary

TTEC is seeking a Customer Service Representative for an onsite role in Lipa. You will resolve escalated or complex customer calls, research information, and provide product guidance to ensure a positive experience.

Join a team recognized with a Great Place to Work certification in the Philippines, known for an inclusive culture and opportunities for professional development. Training and a supportive environment are provided, with campus familiarity at Robinsons Place Lipa.

Qualifications

• Completed senior high school or 2 years in college.
• At least 6 months of customer service experience.
• Recognize, apply and explain your product or service knowledge.
• Computer experience.

Responsibilities

• Resolve escalated or complex customer calls.
• Provide answers or consult on products to resolve issues.
• Answer incoming communications from customers.
• Conduct research to resolve customer issues.

Skills

Customer service

Product knowledge

Computer skills

Education

Senior high school or 2 years in college

Job description

TTEC is seeking a Customer Service Representative for an onsite role in Lipa. You will resolve escalated or complex customer calls, research information, and provide product guidance to ensure a positive experience.

Join a team recognized with a Great Place to Work certification in the Philippines, known for an inclusive culture and opportunities for professional development. Training and a supportive environment are provided, with campus familiarity at Robinsons Place Lipa.