Onsite Financial & Insurance CSR — Growth & HMO

Gratitude Philippines; Pampanga; On-site; PHP 279,000 - 312,000; Full time

Benefits offered by this job

HMO

Paid leaves

13th month pay

Gov't benefits

Career growth opportunities

Job summary

Confidential - Global BPO Company in Angeles, Pampanga seeks a Customer Service Representative with a financial or banking background to join our onsite team and contribute to client satisfaction and growth.

You will handle financial and insurance inquiries by phone, email, and chat, provide account support, document interactions, and maintain quality and compliance, with shifting schedules and an urgent interview process.

Qualifications

• Completed at least 2nd year in college - non-negotiable.
• Financial / banking background is required.
• At least 1 year BPO experience in financial / banking / insurance account.
• Good to excellent English communication skills.
• Willing to work onsite in Angeles, Pampanga.

Responsibilities

• Handle financial and insurance customer inquiries via phone, email, and chat
• Provide account support and effectively resolve customer concerns
• Deliver excellent customer service experience
• Maintain quality, compliance, and performance standards
• Document customer interactions accurately

Skills

English communication

Financial/banking background

BPO experience

Customer service

Education

2nd year college

College diploma

Transcript of Records (TOR)

Certificate of Employment (COE)

Tools

None

Job description

Confidential - Global BPO Company in Angeles, Pampanga seeks a Customer Service Representative with a financial or banking background to join our onsite team and contribute to client satisfaction and growth.

You will handle financial and insurance inquiries by phone, email, and chat, provide account support, document interactions, and maintain quality and compliance, with shifting schedules and an urgent interview process.