Onsite Customer Service Specialist (Shift Flexible)

HRTX; Philippines; On-site; PHP 201,000 - 335,000; Full time

Job summary

HRTX is seeking a Customer Service Representative (CSR) to handle inquiries across multiple channels and ensure high customer satisfaction. You will liaise between clients and the company, resolve issues, and process orders while maintaining accurate records.

The role requires at least 1 year of BPO international voice experience and availability to work onsite on a shifting schedule. Strong communication and problem-solving skills are essential.

Qualifications

• At least 1 year BPO international voice experience.
• Onsite work eligibility with shifting schedules.

Responsibilities

• Handle customer inquiries via phone, email, chat, and in-person interactions.
• Resolve product/service issues, process orders and service requests, update customer records, and escalate when needed.

Skills

BPO experience

Education

Senior High / High School / College graduate

Job description

HRTX is seeking a Customer Service Representative (CSR) to handle inquiries across multiple channels and ensure high customer satisfaction. You will liaise between clients and the company, resolve issues, and process orders while maintaining accurate records.

The role requires at least 1 year of BPO international voice experience and availability to work onsite on a shifting schedule. Strong communication and problem-solving skills are essential.