Customer Expert - Healthcare Account | TP Antipolo

Teleperformance; Antipolo; On-site; PHP 216,000 - 288,000; Full time

Job summary

Teleperformance is now TP! Teleperformance Philippines is hiring for on-site customer service roles in Antipolo, Rizal. You will assist members with inquiries about health plans, benefits, claims, and coverage, and resolve concerns with accurate, timely information.

No prior call center experience required; open to high school graduates. You’ll document interactions with confidentiality and meet quality and productivity standards to support leading brands.

Qualifications

• High school graduates welcomed.
• No call center experience required.
• Willing to work on site.

Responsibilities

• Assist members with inquiries about health plans, benefits, claims, and coverage.
• Resolve member concerns and provide accurate, timely information.
• Assist with account updates, authorizations, and service requests as needed.
• Document interactions accurately while maintaining confidentiality and compliance.
• Meet customer service, quality, and productivity standards.

Education

High School Diploma or equivalent

Job description

Teleperformance is now TP! Join our team of passionate Customer experts delivering world-class customer care, technical support, and digital solutions for leading global brands.

Assist members with inquiries about health plans, benefits, claims, and coverage.

Resolve member concerns and provide accurate, timely information.

Assist with account updates, authorizations, and service requests as needed.

Document interactions accurately while maintaining confidentiality and compliance.

Meet customer service, quality, and productivity standards.

Qualifications:

• Open to High School or Senior High School graduates
• No Call Center Experience Required.
• Willing to work on site