Onsite AV & IT Field Technician

D.V.I Solutions (S) Pte Ltd; Santo Niño 1st; On-site; PHP 201,000 - 312,000; Full time

Job summary

DVI Solutions (S) Pte Ltd is seeking a Field Technician to provide onsite technical support for AV, end-user computing devices, workplace technologies, and IT infrastructure. You will serve as an escalation point for Level 1 support and ensure timely incident resolution while delivering excellent customer service to internal stakeholders and business users.

You will support a variety of workplace technologies including AV conferencing systems, networking equipment, and enterprise applications in

Qualifications

• 1+ years of experience in technical IT hardware support, field services, or related
• Experience supporting on-site at clients’ locations (corporate office and end-user facing role)
• Strong knowledge of hardware troubleshooting and basic networking concepts
• Strong troubleshooting and problem-solving skills
• Willingness to travel between sites or provide onsite support when required
• May require after-hours or weekend support during critical incidents or project implementations

Responsibilities

• Provide Level 2 technical support for hardware, software, and workplace technology issues.
• Diagnose and troubleshoot incidents
• Support Microsoft Windows environments, Microsoft 365 applications, and collaboration platforms such as Microsoft Teams and Zoom.
• Perform installation, configuration, maintenance, and replacement of IT equipment.
• Manage onboarding and offboarding activities including device provisioning, account setup, and access support.
• Support meeting room and AV technologies including video conferencing systems and collaboration tools.
• Handle escalated incidents from Level 1 support teams and ensure issues are resolved within SLA targets.
• Coordinate with vendors and third‑party service providers for hardware repairs and support activities.
• Maintain accurate documentation of incidents, asset records, technical procedures, and knowledge articles.
• Support software deployment, patch management, and endpoint management activities.
• Assist with network connectivity troubleshooting including Wi‑Fi, VPN, and LAN issues.
• Participate in IT projects, office moves, refresh exercises, and workplace technology upgrades.
• Ensure compliance with IT security policies, operational standards, and best practices.]
• CoT_job_summary_short:
• COMPANY NAME: DVI Solutions (S) Pte LtdKEY POINTS: Level 2 hardware support, on-site client support, travel readiness

Skills

Hardware troubleshooting

Networking concepts

Troubleshooting

Travel willingness

Tools

Windows OS

Microsoft 365

Teams

Zoom

Job description

DVI Solutions (S) Pte Ltd is seeking a Field Technician to provide onsite technical support for AV, end-user computing devices, workplace technologies, and IT infrastructure. You will serve as an escalation point for Level 1 support and ensure timely incident resolution while delivering excellent customer service to internal stakeholders and business users.

You will support a variety of workplace technologies including AV conferencing systems, networking equipment, and enterprise applications in