Onsite Appointment Setter & Collections Specialist (Makati)

Equicom Services Inc.; Makati; On-site; PHP 223,200 - 334,800; Full time

Benefits offered by this job

13th Month Pay

Health Insurance

Maternity & Paternity Leave

Sick Leave

Vacation Leave

Job summary

Equicom Services Inc. is urgently looking for an Appointment Setter/Collection Specialist to work on-site in Makati. The role involves managing inbound calls, handling bookings, and providing excellent customer service for MyHealth’s Customer Care campaign. Candidates should have at least 6 months of contact center experience and possess strong skills in CRM software, communication, and multitasking. The company offers government-mandated benefits such as health insurance, maternity/paternity leave, and more.

Qualifications

• At least 6 months of contact center experience.
• Highly trainable and flexible.
• Capable of upselling additional services.
• Reliability and professionalism: punctual and dependable.

Responsibilities

• Attend inbound calls from patients and clients.
• Input call details in the CRM and manage bookings.
• Handle inquiries, complaints, and payment requests.
• Confirm appointments via email and SMS.
• Update customer records in the CRM system.

Skills

Contact center experience

Proficiency in CRM systems

Verbal communication skills in English

Organizational skills

Problem-solving ability

Multitasking ability

Knowledge in medical terms

Education

Graduate or College level/undergraduate preferred

Job description

Equicom Services Inc. is urgently looking for an Appointment Setter/Collection Specialist to work on-site in Makati. The role involves managing inbound calls, handling bookings, and providing excellent customer service for MyHealth’s Customer Care campaign. Candidates should have at least 6 months of contact center experience and possess strong skills in CRM software, communication, and multitasking. The company offers government-mandated benefits such as health insurance, maternity/paternity leave, and more.