Online Communications Associate

Chroma Hospitality, Inc.; Muntinlupa; On-site; PHP 290,000 - 424,000; Full time

Job summary

FILINVEST HOSPITALITY in Metro Manila is seeking an Online/E-commerce Reservations coordinator to manage rates, availability, and bookings across hotel brand sites and OTAs. You will update PMS with bookings and respond to guests within 24 hours, including weekend coverage.

The role requires knowledge of OTAs and online channels, ability to multi-task, and willingness to work weekends/holidays in Muntinlupa City.

Qualifications

• Graduate of HRM, Tourism, Mass Communication or Advertising.
• Minimum 1 year experience in E-commerce/Reservation in hotel or OTA.
• Knowledge of Word & Excel is desirable.
• Knowledge of Internet Websites and OTAs.
• Ability to work independently on weekends/holidays.
• Willing to work in Muntinlupa City.

Responsibilities

• Daily management of rates and availability for managed hotels.
• Daily updating of close outs.
• Respond to guest requests within 24 hours; urgent arrivals within 6 hours if within 48 hours.
• Assist hotels with reports on online bookings.
• May handle B2B close outs per yielding strategy.
• On weekends, check emails and take calls for last‑minute close outs.
• Assist E-commerce team with property audits.
• Handle E-commerce calls in a standard manner.
• Convert lookers to bookers via chat and calls on rates/availability.
• Identify new B2B and B2C accounts to generate revenue.
• Prepare E-commerce pickup reports.
• Ensure Data Privacy policies are followed.
• Manage third-party credit card issues with bookings.
• Enforce minimum selling rates on Online channels.
• Daily management of extranets.
• Check bookings and market segment in PMS.

Skills

Multi-tasking

Decision making

Independent work

Relationship skills

Weekend/holiday work willingness

Education

HRM/Tourism/Mass Communication/Advertising degree

Tools

Microsoft Word & Excel

Adobe Photoshop

OTAs knowledge

Job description

Job Description:

FILINVEST COMPANY: FILINVEST HOSPITALITY

Job Description:

To manage the day to day Online activities related to hotel brandsite and third party website including CDS ensuring that rates and allocation are correctly appearing on all Online channels. Updating of Online bookings into hotels PMS and managing them until the guest has checked-in. This job will require working on weekends and holidays.

• Daily management of rates and availability for manages hotels


• Daily updating of close outs


• Responding to all guest requests within 24 hours. All arrivals in the next 48 hours should be responded to within 6 hours of receiving the request.


• Assist hotels with various reports pertaining to Online bookings.


• May involve management B2B close outs based on yielding strategy.


• On weekends, you may be required to check emails and take calls especially for last minute close outs etc.


• Assist E-commerce team with property audits.


• Taking E-commerce telephone calls in standard manner.


• Ensuring that lookers are converted into bookers especially when handling chat function as well as discussing rates and availability with prospective guest on phone


• Looking for new B2B and B2C accounts which may generate additional revenue for the group.


• Preparing E-commerce pick up report


• Ensuring that Data Privacy policies are always followed


• Managing 3rd party credit card issues and any other issues related to E-commerce generated bookings to together with hotel


• Ensuring that minimum selling rates for Online channels are followed at all times to avoid conflict with sales.


• Daily management of extranets


• Checking of booking and market segment in PMS

Qualifications:

• Graduate of HRM, Tourism, Mass Communication, or Advertising


• Minimum 1 year experience working in E-commerce/ Reservation department of a hotel or Online Travel Agency.


• Knowledge of basic Microsoft Word & Excel is desirable


• Knowledge of Internet Websites and Online Travel Agent


• Knowledge of creating promotional materials and using Adobe Photoshop is an advantage


• Able and willing to work independently on weekends and holidays


• Relationship skills


• Ability to multi-task


• Ability to take decisions and do tasks as approved and asked by the department managers


• Willing to work in Muntinlupa City