Onboarding Specialist — Night Shift (SaaS Real Estate)

Renren Giantly Philippines Inc; Mandaluyong; Presencial; PHP 320.000 - 520.000; Jornada completa

Descripción de la vacante

Lofty is a high-growth, global SaaS company serving the residential real estate market. We empower real estate agents, teams, and brokerages to market smarter, respond faster, and close more deals by removing busywork from daily workflows.

The Onboarding Specialist guides new customers through setup, delivers training, and ensures they gain real value from Lofty from day one. Night shifts to support North American clients are expected.

Formación

• 1-3 years of experience in customer onboarding, training, or customer success in SaaS or real estate tech.
• Excellent verbal and written communication; able to explain technical concepts simply.
• Strong troubleshooting and analytical skills.

Responsabilidades

• Conduct onboarding sessions for new customers, including walkthroughs of the Lofty platform.
• Assist clients in setting up their CRM, IDX website, and lead routing/automation configurations.
• Support Single Sign-On and other account-level configuration during setup.
• Coordinate with customers to integrate Lofty with their existing tools and systems.
• Deliver custom training sessions for agents, teams, and brokerage admins.

Conocimientos

Customer onboarding

Verbal and written communication

Troubleshooting

SaaS experience

CRM integrations

Herramientas

Salesforce

HubSpot

Descripción del empleo

Lofty is a high-growth, global SaaS company serving the residential real estate market. We empower real estate agents, teams, and brokerages to market smarter, respond faster, and close more deals by removing busywork from daily workflows.

The Onboarding Specialist guides new customers through setup, delivers training, and ensures they gain real value from Lofty from day one. Night shifts to support North American clients are expected.