Onboarding Specialist

Lofty; Manila; On-site; PHP 279,000 - 446,000; Full time

Job summary

Lofty is seeking a detail-oriented Client Support Specialist to join our Manila team. You will engage with clients, gather configuration details, and coordinate with internal teams to resolve tickets efficiently.

You will organize information, monitor ticket progress, and ensure data accuracy while communicating clearly with clients and teammates in a fast-paced SaaS environment. Experience in SaaS or real estate tech is a plus, and independence with team collaboration is essential.

Qualifications

• Must have experience in client-facing roles, preferably in SaaS, real estate tech, or similar environment.
• Strong organizational skills with the ability to manage multiple priorities and clients simultaneously.
• Excellent written and verbal communication skills.
• Familiar with CRM systems, ticketing tools, and client communication software.
• Detail-oriented with a commitment to data accuracy.
• Ability to work independently while supporting a broader team.
• Familiarity with A2P 10DLC compliance, MLS integrations, or lead management systems is a plus.

Responsibilities

• Immediate Client Outreach & Configuration Gathering
• Information Management & Organization
• Support Ticket Management & Monitoring
• Team Support & Coordination

Skills

Client-facing roles

Organizational skills

Written and verbal communication

CRM systems/ticketing tools

Data accuracy

Independent with team support

A2P 10DLC/MLS familiarity

Tools

CRM systems

Ticketing tools

Client communication software

Job description

Job Description:

Description

Key Responsibilities:

• Immediate Client Outreach & Configuration Gathering
• Information Management & Organization
• Support Ticket Management & Monitoring
• Team Support & Coordination

Requirements

Qualifications

• Experience in client-facing roles, preferably in SaaS, real estate technology, or a similar environment
• Strong organizational skills with the ability to manage multiple priorities and clients simultaneously
• Excellent written and verbal communication skills
• Comfort with technology platforms including CRM systems, ticketing tools, and client communication software
• Detail-oriented with a commitment to data accuracy
• Ability to work independently while supporting a broader team
• Familiarity with A2P 10DLC compliance, MLS integrations, or lead management systems is a plus

Requirements: