On-Site Senior Operations Manager, Patient Experience

KMC Solutions; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Job summary

KMC Solutions in Manila is seeking a Service Manager to lead the Patient Engagement Centre (PEC) team and oversee day-to-day operations of the NHS teams. You will have direct line management responsibility for Team Leaders and Advisors and work closely with cross-site and global stakeholders to ensure a high-quality, patient-focused service.

You will drive operational efficiency, continuous improvement, KPI performance, employee engagement and customer satisfaction, with a strong emphasis on

Qualifications

• Minimum 8 years of proven client services experience in healthcare.

Responsibilities

• Oversee day-to-day activities of PEC NHS teams.

Skills

People leadership

Healthcare accounts

Cross-cultural teams

KPI and metrics

Call centre operations

Excel

Data reporting

Time management

Communication

Problem solving

Tools

Excel

Pivot Tables

Lookups

Data modelling

Job description

KMC Solutions in Manila is seeking a Service Manager to lead the Patient Engagement Centre (PEC) team and oversee day-to-day operations of the NHS teams. You will have direct line management responsibility for Team Leaders and Advisors and work closely with cross-site and global stakeholders to ensure a high-quality, patient-focused service.

You will drive operational efficiency, continuous improvement, KPI performance, employee engagement and customer satisfaction, with a strong emphasis on