On‑Site Major Incident Lead (Backup)

PHET Enterprise Services (AP) Limited, Philippines Regional Operating Headquarters; Taguig; On-site; PHP 1,200,000 - 2,100,000; Full time

Benefits offered by this job

Health Insurance

Life Insurance

Vacation Leave

Sick Leave

Maternity Leave

Paternity Leave

De-minimis Allowance

Training & Certification

Work Environment

Recognition & Bonus

Standby Pay

Retirement Program

Employee Assistance

Job summary

DXC Technology Philippines Taguig seeks a Back-Up Major Incident Manager to support Severity 1 and critical Severity 2 incidents when the primary MIM is unavailable. You will ensure continuity of command, drive rapid service restoration, and coordinate with Technical Recovery Teams and stakeholders across global IT operations.

The role requires strong ITIL incident management skills, ServiceNow familiarity, and the ability to lead cross-functional teams while maintaining precise incident

Qualifications

• Proficient in ITIL Incident and Major Incident Management processes.
• Experience with incident management tools (e.g., ServiceNow).
• Knowledge of infrastructure domains (network, server, cloud, database).

Responsibilities

• Own and manage Major Incidents (Severity 1.x) end-to-end in the absence of the primary MIM.
• Coordinate Technical Recovery Team and recovery actions to restore services quickly.
• Communicate incident status to stakeholders and maintain timely updates.
• Facilitate bridges and governance discussions with technical and management teams.
• Assign and oversee support roles and ensure escalation protocols are followed.
• Maintain real-time incident records and post-incident documentation.
• Lead post-incident reviews and contribute to continuous improvement.

Skills

ITIL Processes

ServiceNow

Infrastructure Knowledge

Job description

DXC Technology Philippines Taguig seeks a Back-Up Major Incident Manager to support Severity 1 and critical Severity 2 incidents when the primary MIM is unavailable. You will ensure continuity of command, drive rapid service restoration, and coordinate with Technical Recovery Teams and stakeholders across global IT operations.

The role requires strong ITIL incident management skills, ServiceNow familiarity, and the ability to lead cross-functional teams while maintaining precise incident