Backup Major Incident Manager (Severity 1/2)

DXC Technology Company; Manila; Presencial; PHP 1 200 000 - 1 800 000; Tempo integral

Vantagens oferecidas por esta oferta de emprego

Health Insurance (HMO)

Life Insurance

Vacation 15-20 days

Sick Leave 15 days

Maternity leave up to 120 days

Paternity leave up to 30 days

Company-sponsored trainings

Resumo da oferta

DXC Technology Philippines is seeking a Major Incident Manager Backup to manage Severity 1.x and select Severity 2.x incidents when the primary MIM is unavailable. You will ensure continuity of command, rapid service restoration, and adherence to ITIL-based Major Incident processes.

Responsibilities include ownership, technical recovery coordination, incident communications, and bridge governance, with a focus on minimizing business impact and driving timely resolutions.

Qualificações

• Strong understanding of ITIL Incident & Major Incident Management processes.
• Familiarity with incident management tools (e.g., ServiceNow).
• Knowledge of infrastructure domains (network, server, cloud, database).

Responsabilidades

• Own Major Incidents (Severity 1.x and some Severity 2.x) in absence of the primary MIM.
• Coordinate recovery actions and ensure end-to-end incident management.
• Lead technical and management bridges; communicate status to leadership.
• Coordinate TRT and ensure proper escalation and documentation.
• Document incident timelines, actions, and outcomes in real time.
• Ensure closure requirements and linkage to Problem Management.
• Support post-incident reviews and continuous improvement.

Conhecimentos

ITIL Incident Management

ServiceNow

Incident communication

Cross-functional leadership

Ferramentas

ServiceNow

Descrição da oferta de emprego

DXC Technology Philippines is seeking a Major Incident Manager Backup to manage Severity 1.x and select Severity 2.x incidents when the primary MIM is unavailable. You will ensure continuity of command, rapid service restoration, and adherence to ITIL-based Major Incident processes.

Responsibilities include ownership, technical recovery coordination, incident communications, and bridge governance, with a focus on minimizing business impact and driving timely resolutions.