On-Site Customer Success Lead

PESTPROPH PEST MANAGEMENT; Cebu City; On-site; PHP 335,000 - 603,000; Full time

Job summary

PESTPROPH PEST MANAGEMENT in Cebu City is seeking a hands-on supervisor to ensure quality pest management services are delivered on schedule. You will manage and train on-site technicians, assign daily tasks, and enforce operational standards while maintaining strong client relationships.

Responsibilities include conducting toolbox meetings, improving customer satisfaction, supporting administrative tasks, and aligning workforce assignments with company goals to drive service excellence.

Qualifications

• Ensure quality & on time delivery of services & treatments to new business and based on agreed schedule and work procedure.
• Manage, train, and monitor technical specialists on-site.
• Direct and assign employees on the day-to-day tasks as needed to ensure all aspects of quality service delivery on-site.
• Monitor technician compliance with operational standards, along with other department and company policies and practices on-site.
• To conduct on-site toolbox meetings with the service team to draw plans and address issues and concerns of each client.
• Reinforce customer service standards and ensure all technicians are focused on always serving the customer.
• Assist in administrative duties including accomplishment of reports and all required documentation.
• Establish performance goals according to company philosophy for employees’ assigned role.
• Review and make changes to personnel assignments with managers and supervisors to ensure that the best employees are in each position.
• Conduct regular quality inspection and customer visits to maintain good business relationships and thus improve customer retention.

Job description

PESTPROPH PEST MANAGEMENT in Cebu City is seeking a hands-on supervisor to ensure quality pest management services are delivered on schedule. You will manage and train on-site technicians, assign daily tasks, and enforce operational standards while maintaining strong client relationships.

Responsibilities include conducting toolbox meetings, improving customer satisfaction, supporting administrative tasks, and aligning workforce assignments with company goals to drive service excellence.