Omni-Channel Campaign Process Manager

United Neon Advertising Inc.; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

United Neon Advertising Inc. is seeking a seasoned Business Process Manager to oversee end-to-end campaign lifecycles across omni-channel channels, ensuring compliance and reducing manual touchpoints.

You will partner with Sales, Media Planning, Ad Tech, and external vendors to streamline communications, establish SLAs, and maintain SOPs linking physical media operations with digital ad tech. The role requires 5–8 years in ad operations or operational governance within advertising.

Qualifications

• 5–8 years of experience in business process management, ad operations, or operational governance.
• Experience in advertising agency or omni-channel platforms.
• Proven ability to map processes and create SOPs.

Responsibilities

• Analyze end-to-end campaign lifecycles across omni-channel streams to reduce manual touchpoints.
• Audit compliance to prevent failures, penalties, and legal liabilities across OOH assets.
• Establish cross-channel SLAs for onboarding, ad spec verification, and post-campaign reporting.
• Partner with Sales, Media Planning, Ad Tech, and vendors to streamline communication and resolve bottlenecks.
• Document and maintain SOPs linking physical media operations with digital ad tech stacks.
• Set enterprise standards and safety guidelines for media deployments.
• Plan independent audits and issue corrective action plans for gaps.
• Identify automation opportunities in CRM, OMS, DSP/SSP integrations, and asset mgmt.
• Design and deliver workshops to onboard teams to SOPs and governance.

Skills

Process mapping

Workflow analysis

SOP creation

Process improvement methodologies

Independent work

Media ad specs knowledge

Campaign lifecycles

Ad server/OMS platforms

Education

Bachelor's Degree in Business Administration, Industrial Engineering, Media Management, Operations Management, or related field

Master's Degree or relevant certifications preferred

Tools

CRM

OMS

Ad tech platforms

Job description

United Neon Advertising Inc. is seeking a seasoned Business Process Manager to oversee end-to-end campaign lifecycles across omni-channel channels, ensuring compliance and reducing manual touchpoints.

You will partner with Sales, Media Planning, Ad Tech, and external vendors to streamline communications, establish SLAs, and maintain SOPs linking physical media operations with digital ad tech. The role requires 5–8 years in ad operations or operational governance within advertising.