Buisness Process Manager

United Neon Advertising Inc.; Makati; On-site; PHP 900,000 - 1,500,000; Full time

Job summary

United Neon Advertising Inc. is seeking a seasoned Business Process Manager to oversee end-to-end campaign lifecycles across omni-channel channels, ensuring compliance and reducing manual touchpoints.

You will partner with Sales, Media Planning, Ad Tech, and external vendors to streamline communications, establish SLAs, and maintain SOPs linking physical media operations with digital ad tech. The role requires 5–8 years in ad operations or operational governance within advertising.

Qualifications

• 5–8 years of experience in business process management, ad operations, or operational governance.
• Experience in advertising agency or omni-channel platforms.
• Proven ability to map processes and create SOPs.

Responsibilities

• Analyze end-to-end campaign lifecycles across omni-channel streams to reduce manual touchpoints.
• Audit compliance to prevent failures, penalties, and legal liabilities across OOH assets.
• Establish cross-channel SLAs for onboarding, ad spec verification, and post-campaign reporting.
• Partner with Sales, Media Planning, Ad Tech, and vendors to streamline communication and resolve bottlenecks.
• Document and maintain SOPs linking physical media operations with digital ad tech stacks.
• Set enterprise standards and safety guidelines for media deployments.
• Plan independent audits and issue corrective action plans for gaps.
• Identify automation opportunities in CRM, OMS, DSP/SSP integrations, and asset mgmt.
• Design and deliver workshops to onboard teams to SOPs and governance.

Skills

Process mapping

Workflow analysis

SOP creation

Process improvement methodologies

Independent work

Media ad specs knowledge

Campaign lifecycles

Ad server/OMS platforms

Education

Bachelor's Degree in Business Administration, Industrial Engineering, Media Management, Operations Management, or related field

Master's Degree or relevant certifications preferred

Tools

CRM

OMS

Ad tech platforms

Job description

CULTURE

United Neon has a unique work culture where we value our employees' holistic development. You'll not only get to enjoy having a life outside of work, but also gain transformative experiences in all other aspects in life such as your emotional, mental, spiritual, physical, and financial wellbeing. Business is important, but so is the wellbeing of our employees.

Duties and Responsibilities

• Analyze end-to-end campaign lifecycles (brief-to-bill) across omni-channel advertising streams to eliminate manual touchpoints, reduce operational rework, and potential lost revenue.

• Prevent campaign delivery failures, client penalty fees, legal liabilities, and safety/building code infractions across OOH assets by auditing compliance against regulatory, structural, and contractual standards.

• Establish cross-channel Service Level Agreements (SLAs) for campaign onboarding, ad spec verification, proof-of-performance (POP) delivery, and post-campaign reporting to ensure flawless client execution.

• Partner with Sales, Media Planning, Ad Tech, and External Vendors to streamline communication protocols, resolve delivery bottlenecks, and ensure consistent client satisfaction.

• Document, standardize, and maintain detailed standard operating procedures (SOPs) and workflow maps connecting physical media operations (OOH/building signage/installations) with digital/programmatic ad tech stacks.

• Establish enterprise operational standards, safety protocols, building permit compliance guidelines, and engineering benchmarks across all media asset deployments and technical operations.

• Plan and execute independent audits across all United Neon's business units; investigate campaign execution failures, inventory discrepancies, and compliance breaches, issuing mandatory Corrective Action Plans (CAPAs).

• Identify automation opportunities within CRM, Order Management Systems (OMS), DSP/SSP integrations, and asset management platforms to streamline multi-channel execution.

• Design and facilitate training workshops across departments to onboard teams on standardized SOPs, governance standards, ad compliance guidelines, and automated workflow tools.

Educational Background and Qualifications

• Bachelor's Degree in Business Administration, Industrial Engineering, Media Management, Operations Management, or related field.

• Master's Degree or relevant certifications preferred.

• At least 5 – 8 years of experience in business process management, ad operations, project management, or operational governance within an advertising agency, media network, or omni-channel advertising platform.

Competency Requirements

• Proven expertise in process mapping, workflow analysis, and SOP creation across digital, print, broadcast, and OOH advertising streams.

• Knowledge of process improvement methodologies

• Ability to work independently as a solo hands-on manager while effectively collaborating with cross-functional executive stakeholders.

• Strong understanding of media ad specs, campaign lifecycles (briefing, trafficking, proof-of-performance, billing), and ad server/OMS platforms.